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  • Aussie telcos failing to fully exploit contact centres
    Aussie telcos failing to fully exploit contact centres
    ...Australian telecommunications companies are failing to make the most of their contact centres as a sales tool...
  • CIOs need to become cloud-savvy, says Ovum
    CIOs need to become cloud-savvy, says Ovum

    ...gain experience with cloud computing services now..

  • Big benefits by being strategic about BYO
    Big benefits by being strategic about BYO

    By not adopting a strategic approach to mobile device management many organisations are missing out ...

  • Want successful trade promotions? Try a crystal ball
    Want successful trade promotions? Try a crystal ball
    47% of respondents to survey of consumer market companies struggle to predict promotion efficiency as their top business pressure.
  • No good being number two in the global cloud stakes
    No good being number two in the global cloud stakes

    Australia has been ranked second in a global scorecard comparing the cloud computing environments of 24 leading

  • Mobile apps make for local government
    Mobile apps make for local government
    Australia is moving to embrace the concept of open and transparent governance that relies on a two-way communication system between the government and citizens
  • Call Centre: Don’t just manage your workforce, optimise it
    Call Centre: Don’t just manage your workforce, optimise it
    ...it’s important to ensure that their numbers are optimal and that they are operating at maximum efficiency...
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  • Mobile Device Management
    Mobile Device Management
  • Windows 8 Development
    Windows 8 Development
  • Trade Promotion Management
    Trade Promotion Management
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    Mobile Workforce Management
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    Infrastructure Protection
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    Cloud Contact Centre

BYOD? It’s a distraction!

Details
WhaTech Channel: Mobile Device Management
Submitted by Stern Curator

BYO-It-s-a-distraction!
No matter what the issue or the trend and no matter how mainstream it has become, there will always be some ready to dismiss the whole idea. Tim Dillon, Asia Pacific lead analyst with Current Analysis might be one such. He’s just published a blog saying: “BYOD is a distraction that prevents companies from thinking clearly about mobility.” But if you read it closely, he’s actually very positive about BYOD.

Creanord Service and Aggregation Switches with True SLA

Details
WhaTech Channel: Cloud Computing
Submitted by Liz Hartney

Creanord Ltd, a leader in Critical Communications solutions, today announced expanding the portfolio with superior high performance Service Delivery and Aggregation Switches with True SLA for Business and Wholesale networking.

Dig this New Zealand digging competition

Details
WhaTech Channel: Infrastructure Protection
Submitted by Stern Curator

Dig-this-New-Zealand-digging-competitionEach year New Zealand’s excavator drivers compete for the title of "best multiskilled excavator operator nationwide" in a competition organised by the New Zealand Contractors Federation (NZCF).

Wanted for 2020: IT pros with communications skills

Details
WhaTech Channel: IT Education
Submitted by Stern Curator

Wanted-for-2020-IT-pros-with-communications-skillsIT professionals will need good communications skills just as much as good technical skills in the future as the nature of IT shifts under pressure from significant forces, according to a study conducted by wireless networking company Aruba.

Aussie telcos failing to fully exploit contact centres

Details
WhaTech Channel: Hosted Contact Centre
Submitted by Stern Curator

Aussie-telcos-failing-to-fully-exploit-contact-centres
rook76 / Shutterstock.com
According to research firm Global Reviews, Australian telecommunications companies are failing to make the most of their contact centres as a sales tool, with agents “often serving as reactive order-takers, who pitch the most popular product, without first getting to know the customer.”

On the road to a mobilised Australian Government

Details
WhaTech Channel: Workforce Management
Submitted by Stern Curator

On-the-road-to-a-mobilised-Australian-Government
The Australian Government has released a roadmap for the widespread adoption of mobile technology throughout the Australian Public Service. The aim is to generate benefits on two distinct fronts: improving operational efficiency and staff mobility for government agencies; improving communication and engagement with Australian citizens.

Mining social media for more effective trade promotions

Details
WhaTech Channel: Trade Promotion Management
Submitted by Stern Curator

Mining-social-media-for-more-effective-trade-promotionsAccording to a white paper from Consumer Goods Technology (CGT) the secret to running successful trade promotions will increasingly lie in integrating the rich data available across traditional TPM systems with the real-time data being created in vast quantities by consumers using social media sites like Facebook and Twitter.

How to make trade promotions more effective

Details
WhaTech Channel: Trade Promotion Management
Submitted by Stern Curator

How-to-make-trade-promotions-more-effective
Global management consulting firm LEK Consulting has identified four key steps that it says will improve the effectiveness of a trade promotion strategy.

More Articles...

  1. Australian Government reaches for the computing clouds
  2. 3CX Partner Training Events in Australia this July - UPDATE
  3. Big benefits by being strategic about BYOD
  4. Powerlines: a problem that should be buried
  5. Filling the big data skills gap
  6. Cloud contact centres come out tops, again
  7. Customer experience is the top priority for field service
  8. Continual learning the key to sales training success
  9. Time to disrupt Australian ERP: the last bastion of traditional IT
  10. CIOs need to become cloud-savvy, says Ovum

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