Following revelations that two thirds of supposedly secure web sites are wide-open to comprise thanks to the 'Heartbleed' bug, Charles Sturt University IT security expert, Dr Tanveer Zia, has urged Australian Internet users to secure their personal and financial information.
Did you know that waiting on hold and not being able to get through to an agent are the single most common complaints made about contact centres - according to a recent survey of contact centre customers by Choice magazine?
In the US IT professionals with skills in big data oriented languages, database and analytics garnered the biggest pay cheques, taking nine of the top ten skill categories ranked by salaries.
Whatever your interest you’ll find no end of videos on YouTube to feed it. Much of the footage is for amusement only but there’s also plenty of serious stuff on serious topics: and digging trenches is no exception.
John Cleese’s genius in the classic Fawlty Towers is amplified by these extraordinary facts about work ethic: • Each 25-30 minute episode took 6 weeks for Cleese and his then wife, Connie Booth (Polly) to write. • There was a full hour of post production editing for every minute of each episode. One Ep. =25 hours. • The best episodes of all e.g. ‘The Germans’ had two or three plot threads that came together at the end, leaving the audience with resolution, satisfaction and admiration.
The new mantra in the world of customer service, marketing and indeed corporate strategy from the CEO downwards is that customers rule! OK.
If you think a sterile strip is bit of sticking plaster that you slap on your skin after losing an argument with a sharp object, think again. In the UK at least a sterile strip is the land on either side of buried pipelines or other underground infrastructure to which regulations apply that are designed to protect the infrastructure and the rights of its owners and operators.
According to a CIO Executive Council White Paper, “Executive Competencies and the Future-State CIO”, The Future-State CIO is a chief information officer who has built a sound foundation of operational excellence, aligned IT with the business and enabled initiatives that transform how the enterprise operates.
This year’s National Association of Broadcasters Show is underway in Las Vegas promising to deliver a week of intense discussions over disruptive formats such as Ultra High Definition and where investment should sit.
One of the main reasons quoted for moving some or even all of your in-house computing to the Cloud is the potential for significant cost savings.
- University and industry bodies unite to make graduates “work ready”
- New privacy laws: the enforcer speaks
- To satisfy customers, be consistent
- What to expect in your self-service Cloud portal
- Net Neutrality debate gets Flixed
- Hosted VoIP and the distributed work force: made for each other
- Application management, monitoring, metrics ... and analysis
- IDC sees IT held up by four pillars, and two new roles
- Flying to Australia, on the wings of PelicanCorp
- SxSW digital TV Redux
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