Melbourne Water is midway through a multi-year journey to equip its field workforce with mobile technologies to boost operational efficiency. It detailed progress to date and plans for the future at the recent Field Service Management conference in Sydney.
As the Bring Your Own Device (BYOD) trend gathers momentum so do concerns about the security implications. The good news, according to network software vendor Nominum, is that data theft directly attributed to end-user mobile devices still represents the minority of cases. The bad news is that the bad guys are starting to recognise, and exploit, the unique capabilities of mobile malware.
The Australian Government has released a roadmap for the widespread adoption of mobile technology throughout the Australian Public Service. The aim is to generate benefits on two distinct fronts: improving operational efficiency and staff mobility for government agencies; improving communication and engagement with Australian citizens.
There’s a new mantra pervading business: ‘deliver the optimal customer experience’. It’s hardly surprising then that customer experience has been cited as one of the top priorities, along with customer retention, among companies that operate field-based workforces.
A report into Australian Government mobility trends and issues undertaken by Tech Research Asia says that more than 80 percent of Australian government agencies believe mobility can improve their efficiency, yet almost half have no idea of the costs.
Agencies at all levels of Australian Government - federal, state and local - are using mobile technologies in multiple ways to try and streamline their operations and find new ways to serve the people they are charged with governing, but there is no overarching or co-ordinated strategy. The OECD thinks there should be.
Australia’s local governments are coming under ever increasing scrutiny. The Australian Centre of Excellence for Local Government (ACELG) has just come out with a report Future-Proofing Local Government: National Workforce Strategy 2013–2020. It co-incides with the release last month by the NSW Government of a plan to rationalise the state’s 152 local councils into a much smaller number of larger councils, which we reported on last week.
It should come as no surprise that two of the biggest sponsors for the forthcoming Technology in Government conference and exhibition are specialist providers of mobile device management and security technologies.
Utilities are being challenged by heightened environmental sensitivities, changing policymaker attitudes and consumer expectations, not to mention the need to maintain the security and reliability of aging physical assets. Research firm Gartner has identified the key information technologies they need to help them meet these challenges.
Western Water relies on some 150,000 assets spread across 252 asset types to provide water, recycled water and sewerage services to some 47,000 commercial customers and 185,000 households. It has seen big gains through implementation of a new asset management strategy.