After only three years in the Australian market, amaysim has taken out the Roy Morgan Customer Satisfaction Award for 2013 in the mobile service provider category.
Roy Morgan’s customer satisfaction ratings are based on Roy Morgan’s Single Source survey of 50,000 Australian annually, with respondents ranking a range of utility and consumer goods suppliers in areas of customer service and satisfaction.
“Awards like this are the best kind of reward for our daily work because they’re decided based on feedback from the people who matter most – our customers,” commented amaysim founder and CEO, Rolf Hansen.
“What makes this award even sweeter is that we’ve won it by simply keeping our heads down and getting on with the business of customer service,” Hansen continued.
“It seems, based on this news and the fact that we have over half a million customers and not a single long-term contract to lock them in, that people are catching on to the fact that there’s finally a better mobile deal in town.”
This award follows amaysim recently receiving the highest overall rating for mobile customer satisfaction in the Telsyte Australian Mobile Services Market Study 2013 – 2017. This report ranked amaysim ahead of all other Australian mobile service providers in areas from pricing through to customer support, also highlighting that 46 per cent of Australians are considering switching their mobile service provider in 2014.
Hansen attributed this recent recognition to amaysim’s ever-expanding online customer service offerings, which help people manage their accounts when and how they want, combining e-commerce with easy-to-use mobile apps and no-nonsense plans where what you see is what you get.
Hansen concluded, “While price will always be important, Aussies are increasingly confirming our view that if companies don’t have things like customer service and online support sorted out, people will vote with their feet. With handset subsidies on the way out – meaning there’s less attraction for people to sign ridiculous one or two year mobile contracts – the switching movement that gained momentum over the last three years is set to kick into high gear in 2014.”
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Founded in November 2010, amaysim is Australia’s low cost mobile service provider.
amaysim's three SIM-only mobile plans - amaysim UNLIMITED, amaysim FLEXI, and amaysim AS YOU GO -deliver simplicity, fairness and unbeatable value to mobile customers. amaysim MOBILE BROADBAND Data Packs satisfy the online needs of Aussies without ridiculous data charges or long-term lock-in contracts.
Supported by a high quality, 100% Australian customer service centre and a self-service website, amaysim is delivered over the Optus 3G Mobile network. amaysim won gold at the Money magazine Best of the Best 2012 awards for cheapest Postpaid Mobile Plan – High Usage for amaysim UNLIMITED and Cheapest Postpaid Mobile Plan - Low Usage for amaysim AS YOU GO. amaysim also won gold at the Money magazine Best of the Best 2013 awards for amaysim UNLIMITED, amaysim FLEXI and amaysim Mobile Broadband, in addition to winning the Canstar Blue Most Satisfied Mobile Customers for Prepaid Mobile Services award in 2013. amaysim was also shortlisted as a finalist for “Most Successful MVNO” at the global Mobile Virtual Network Operator Industry Summit in 2013.
amaysim SIM packs are available at amaysim.com.au and from over 12,000 retail outlets including 7-Eleven, Harvey Norman, Woolworths Petrol, Caltex, Newslink, Dick Smith, Myer, Coles Express, Franklins, Coles, Australia Post and many more. Keep up to date with amaysim at facebook.com/amaysim, amaysim.com.au/blog and twitter.com/amaysimAU.