As a small to medium business you may not think anyone would try to hack into your system but the truth is, small to medium business is being targeted as appropriate security measures may not be in place. It may be a cost consideration or simply a lack of knowledge but you need to seriously think about the security you have in place.
Business Telephony and Hosted PBX News
You have probably used VoIP (Voice over Internet Protocol) but not know much about it or maybe you don’t even know you have used it, perhaps something like Skype. Put simply, voice is transmitted across the internet as data.
Have you ever thought it would be great to add a call centre to your business offering but thought it was financially out of reach?
With the NBN being installed around Australia you may not be excited at the prospect of a more reliable, higher quality broadband because you just can’t see how you can take advantage of it.
“So you want a VoIP Service?” is the title of a booklet published by the Communications Alliance Ltd. It makes good sense to read this booklet if you are considering moving from your traditional PSTN telephone setup to one which uses Voice over Internet Protocol (VoIP), whether it will be in-house or as a hosted PBX.
No lengthy contract to sign and no phone rental. That’s simple!
Technology today has some new buzz words – Unified Communications (UC) and collaboration among them. These two can go very effectively hand-in-hand.
As a small to medium business, in particular, keeping costs down is a constant exercise. Communications costs and travel costs no doubt feature for any business wanting to reduce their costs.
NBN will be outside your door soon but you don’t think you can have VoIP and a hosted PBX because you have recently upgraded your entire PSTN system or maybe because you think it is going to be expensive to switch to new technology.
August marked another milestone in Australia’s deployment of the National Broadband Network as almost 30,000 homes and businesses in the areas of Cairns, Coffs Harbour, Wollongong, Western Sydney, Ballarat, Melbourne, Hobart, Adelaide, Perth, Mandurah and Geraldton were switched on.
As the National Broadband Network lights up across Australia business centres outside of CBDs are set to reap the benefits of productivity and connectivity.
The transition to the NBN for small business should be simple but it has come pre-loaded with misconceptions and myths about the technology switch.
Switching from your legacy phone system can really be an easy decision unless you have just spent a lot of money acquiring it. It is easy because of compelling reasons to change.
The free encyclopaedia definition of Unified communications (UC) is “Unified Communications (UC) is a marketing buzzword describing the integration of real-time, enterprise, communication services such as instant messaging(chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). Phew.
Hosted PBX, move to the Cloud, remove the infrastructure and techo issues. It is a good move to make but as with anything, it is wise to know the pitfalls as well as the advantages before making a decision, after all, an informed decision is usually a good decision.
It doesn’t matter what new purchase you make, you should always consider the pros and cons. Particularly when it is a significant change to the way you operate your business.
In a figure that will make everyone, except digital natives, feel old, VoIP technology is now over 20 years old. It took the advent of Skype, over ten years ago, for the concept to start seeping into the consumer world. Now in the age of hyper connectivity VoIP is enjoying a very mainstream renaissance- across business and consumer usage.
As if all the acronyms and jargon present in the technology language aren’t bad enough, the industry can’t even decide on a standard name for some services.
Security is top of everybody’s technology list whether it is your business security or personal security. There are just too many horror stories out there about security being compromised. There are however measures which can be taken to provide peace of mind.
Your business is growing, you are adding staff and you need larger premises. Decision made, you are moving. It is a great time to consider Hosted PBX.
If your business receives many phone calls from customers you can utilise those calls in a number of useful ways, not only to improve your staff service, and as a safety net for anything in dispute but ultimately improve your customer’s experience.