With leading edge technologies such as speech recognition and voice commands, call centres have evolved and transcended beyond ordinary telephone calls African call centers have moved from telephone calls into SMS text messaging
Press Release Call Centre News
ZWSOFT, a leading supplier of CAD solutions for the global MCAD and AEC industries, has published the results of an in-depth research study with 5 major architecture and engineering company customers, regarding problems that they come up against when using their CAD software. Six main issues were introduced by these companies and each company finds their ways to solve their problems.
Salmat Virtual Agent reduces costs and improves the productivity of the contact centre, ultimately creating better quality customer service
Cloud-based solution leveraging proven technology from Avaya will help deliver best-in-breed customer experience.
New Operator Console Extends Customer Experience Management Beyond the Contact Centre
Vodafone announced today a significant milestone in its Australian call centre expansion by welcoming 150 new recruits to its customer care team in Tasmania.
Genesys, a leading provider of customer service and contact center solutions, today announced it reached a definitive agreement with MicroStrategy® Incorporated, a leading worldwide provider of business intelligence (BI) and mobile software, to acquire its subsidiary Angel.com Incorporated.
Vendor showcases cutting-edge Customer Interaction Center® (CIC) 4.0 solution
Wi-Fi, Cloud and Home Networking Top List of Most Stress-Inducing Tech; 31.9 Percent Blame Poor Customer Service
SMB, Enterprise and Cloud Call Center Products Honored with IP Contact Center Pioneer Awards
SYDNEY, December 8, 2009 — Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), received Dimension Data’s New South Wales ‘Vendor of the Year’ award.
“In two hours, Cyara built a test system, stepped me through the basics and I was ready to go. If I could get the rest of my vendors to do this, life would be so much easier!” Luke Johnston, Business Integration Coordinator, Defence Service Centre.
DPS Telecom, a leading developer of network alarm monitoring solutions, announced today that it has released a new white paper, “The Complete Guide to Remote Auto-Dialers.” This white paper discusses auto-dialer RTUs, which provide a way to monitor your remote sites directly from your phone.
If you’re responsible for any number of remote sites, whatever your industry, you absolutely have to know when you have a problem. Auto-Dialers are great for this task, because they offer reliable and accurate notification. But there isn’t just one auto-dialer out there - they’re all different. In this new white paper, you’ll learn how to choose the right one.