MiniTool Power Data Recovery 8.5 to Fix Unknown Hard Error On Windows 10

A lot of errors could appear when you are running Windows. The unknown hard error is a common one that many users said they have met. It often turns the screen black and stops users from doing anything. How terrible it is! I would like to offer useful ways to help Windows users fix the unknown hard error and rescue data from the computer which cannot log in, with the help of the latest MiniTool Power Data Recovery 8.5.

Users complained they have met unknown hard error in 1803 (and other versions). In fact, this hard error message could appear on any Windows systems in many cases.


Fix Unknown Hard Error on Windows 10

How terrible the situation is if you are totally at a loss when seeing the unknown hard error! Want to get rid of the annoying unknown hard error? I think you should complete the following two things:

  • Recover data from that hard disk quickly.
  • Try the solutions that will be mentioned later to fix the error.

Step One: Ensure Data Security

  • The unknown hard disk error will prevent you from accessing data.
  • The fixes to solve the problem may bring data loss sometimes.

As a result, I think it's necessary to get data off the disk with errors. Please follow this tutorial to get data back with ease.

Stage 1: create a bootable disk.

Certainly, your operations are limited when you are working on a computer with an unknown hard error. Therefore, I think you should use a bootable disk to access your hard disk data without booting system.

  1. Find another computer that works well and get a suitable version of MiniTool Power Data Recovery 8.5. In order to create a bootable disk to recover data from hard disk without OS, you should choose a license that contains a Snap-in WinPE Bootable Builder (I advise the Personal Deluxe license if you don’t have special needs).
  2. Install the software and run it. Then, copy & paste the license code to register (I’ll take the Personal Deluxe version as an example).
  3. Click on the Bootable Media button in the lower left corner to start MiniTool Media Builder.
  4. Click on the WinPE-based media with MiniTool plug-in option.
  5. Choose media destination from ISO fileUSB Flash Disk, and CD/DVD Writer. (If you forget to connect the USB flash drive or CD/DVD disk to the computer in advance, please connect it now and click on the Refresh button.)
  6. Choose Yes in the pop-up window to confirm.
  7. Wait for the Building a bootable USB disk (or Building a bootable CD/DVD) to complete.
  8. Click on the Finish button and eject the USB disk or take out the CD/DVD from the computer properly.



Stage 2: boot computer with the bootable disk.

  1. You should remove the bootable USB flash drive (or CD/DVD) from the current computer.
  2. Then, connect it to the computer that has Unknown Hard Error.
  3. Restart the computer and enter BIOS settings by pressing a certain button.
  4. Move the USB disk/CD/DVD to be the first device under Boot tab of the Setup Utility.
  5. Choose Exit and press Yes to save the configuration changes.
  6. Click on the OK button in the screen resolution changing window and software launching window.
  7. Select the first option – MiniTool Power Data Recovery – in the MiniTool PE Loader window.



Stage 3: recover data from hard disk.

  1. Connect a removable disk to the computer (it should have enough free space to store the needed files on hard disk).
  2. Shift to the Hard Disk Drive option from This PC option (which is selected by default).
  3. Confirm the disk that contains files you need.
  4. Double click on the disk or click on the Scan button to start searching for files.
  5. More and more files will be found by the software; you can browse them to see whether your needed files are included or not.
  6. If you can find the files you want to recover, please select them and click on the Save If not all files you need are here, please wait for the scan to complete and then select files & click on the Save button.
  7. Choose a safe place as the directory to store the files that will be recovered.
  8. Click on the OK button and wait for the recovery process to complete.
  9. Choose Yes in the success window that appears when all selected files have been recovered.


The above 3 stages tell exactly how to create a removable boot disk, how to boot the computer without OS, and how to recover data from the corrupted internal hard disk. They also work when you see Operating System Not Found/Missing Error and can’t enter the OS.

Step Two: Solve Unknown Hard Error

To prevent further damage, you should hurry to troubleshoot the unknown hard error on Windows 10 after update by following ways.

The first way: perform a clean boot.

Attention: you need to log in Windows 10 as an Administrator before you do the following things.

  1. Click on the Start button in the lower left corner.
  2. Scroll down to find Windows System folder and expand it.
  3. Select Run to open the dialogue box.
  4. Type msconfig and press Enter on the keyboard.
  5. Shift to the Selective startup option from Normal startup under Startup selection in the General tab.
  6. Uncheck the Load startup items option.
  7. Shift to the Services tab.
  8. Check the Hide all Microsoft services option at the bottom.
  9. Click on the Disable all button.
  10. Click on the OK button to close System Configuration.


This method is able to solve the unknown hard error caused by software conflict or problematic software.

The second way: use System File Checker tool.

  1. Right click on the Start button in the lower left corner.
  2. Choose Windows PowerShell (Admin) from the pop-up menu.
  3. Type sfc /scannow into the window and press Enter on the keyboard.
  4. You’ll see prompt: Beginning system scan. This process will take some time. Just Wait for the scan to complete.

The third way: uninstall recent software and updates.

  1. Press Win + I buttons on the keyboard to open the Settings window.
  2. Scroll down to select Update & Security (Windows Update, recovery, backup).
  3. Windows Update will be checked by default. You need to click on View installed update history option from the right panel.
  4. Then, click on the Uninstall updates option in the View installed update history window.
  5. Pick out the update that you have installed recently and may be responsible for the error.
  6. Click on the Uninstall button and choose Yes in the User Account Control window to allow change.
  7. Repeat step 5 ~ step 6 to uninstall all recently installed software and updates.

If the system doesn’t allow you to uninstall the update via Windows Settings, you’ll need to rely on System Restore.

  1. Tap the Cortana icon on the taskbar.
  2. Type create a restore point into the search box.
  3. Choose Create a restore point (Control panel) from Best match.
  4. Click on the System Restore button under System Protection tab.
  5. Click on the Next button in the System Restore window.
  6. Figure out which restore point was created before the Windows 10 Unknown Hard Error.
  7. Select the proper restore point and click on the Next and Finish buttons.
  8. Restart the computer.

On Windows 10, ctfmon.exe unknown hard error, sihost.exe unknown hard error, and explorer.exe unknown hard error could appear now and then. Ordinary users often don’t know how to deal when stuck in such a dilemma.

The unknown hard error is not restricted to real Windows 10 computer; it is also possible to appear on VMware (click here if you need to recover … from VMware disk). You will be kicked out of the system when seeing the unknown hard error on Windows. The unknown hard error will also cause many other troubles.

About MiniTool Power Data Recovery 8.5

MiniTool Power Data Recovery is a piece of professional Windows data recovery software that can recover lost/deleted files from lost/damaged/formatted/inaccessible IDE/SATA/SCSI hard drive, external hard drive, USB drive and CD/DVD. the version 8.5 is the latest vers…recently released

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