Melbourne Water is midway through a multi-year journey to equip its field workforce with mobile technologies to boost operational efficiency. It detailed progress to date and plans for the future at the recent Field Service Management conference in Sydney.
As the Bring Your Own Device (BYOD) trend gathers momentum so do concerns about the security implications. The good news, according to network software vendor Nominum, is that data theft directly attributed to end-user mobile devices still represents the minority of cases. The bad news is that the bad guys are starting to recognise, and exploit, the unique capabilities of mobile malware.
The Australian Government has released a roadmap for the widespread adoption of mobile technology throughout the Australian Public Service. The aim is to generate benefits on two distinct fronts: improving operational efficiency and staff mobility for government agencies; improving communication and engagement with Australian citizens.
There’s a new mantra pervading business: ‘deliver the optimal customer experience’. It’s hardly surprising then that customer experience has been cited as one of the top priorities, along with customer retention, among companies that operate field-based workforces.
A report into Australian Government mobility trends and issues undertaken by Tech Research Asia says that more than 80 percent of Australian government agencies believe mobility can improve their efficiency, yet almost half have no idea of the costs.
Agencies at all levels of Australian Government - federal, state and local - are using mobile technologies in multiple ways to try and streamline their operations and find new ways to serve the people they are charged with governing, but there is no overarching or co-ordinated strategy. The OECD thinks there should be.
Australia’s local governments are coming under ever increasing scrutiny. The Australian Centre of Excellence for Local Government (ACELG) has just come out with a report Future-Proofing Local Government: National Workforce Strategy 2013–2020. It co-incides with the release last month by the NSW Government of a plan to rationalise the state’s 152 local councils into a much smaller number of larger councils, which we reported on last week.
It should come as no surprise that two of the biggest sponsors for the forthcoming Technology in Government conference and exhibition are specialist providers of mobile device management and security technologies.
Utilities are being challenged by heightened environmental sensitivities, changing policymaker attitudes and consumer expectations, not to mention the need to maintain the security and reliability of aging physical assets. Research firm Gartner has identified the key information technologies they need to help them meet these challenges.
Western Water relies on some 150,000 assets spread across 252 asset types to provide water, recycled water and sewerage services to some 47,000 commercial customers and 185,000 households. It has seen big gains through implementation of a new asset management strategy.
We reported recently on WhaTech about a New Zealand power company that is looking at using drones - unmanned aerial vehicles to give them their correct title - to quickly gather information on problems with its electricity distribution network - such as a car crashing into a power pole.
Managing occupational health and safety issues for a field workforce will always be challenging because they're working on somebody else's premises not yours so you can't control their work environment. Dalkia Energy Solutions, a company that manages and maintains heating, ventilation and cooling systems at thousands of site around Australia, has come up with a novel solution that has dramatically improved its safety record.
The quality of customer service has become an increasingly important priority for businesses struggling to differentiate themselves in an ever-more competitive market landscape. And for companies that operate field workforces the interactions between its field personnel represent a very significant contribution to what constitutes customer service, and customers' perceptions of the company.
They're best known for the remotely controlled elimination of suspected terrorists by the US Government but pilotless aircraft -- aka drones -- have many less lethal purposes. Their potential for remote asset monitoring was just one of many useful topics covered at last week's field service management conference in Sydney.
US based TOA Technologies will showcase its technology for managing mobile workforces of all sizes in multiple industries at the Field Service Management Summit in Sydney Last week.
Australia is moving to embrace the concept of open and transparent governance that relies on a two-way communication system between the government and citizens and mobile devices such as smartphones and tablets are playing an important role in this new era of open governance.
If you're looking to streamline your operations, realise cost savings and deliver world-class service in the field then FSM (Field Service Management) 2013 is the event for you. It's a two day conference followed by two days of workshops that's designed for people in traditional field service disciplines and those just beginning to embrace mobile working.
The Australian Centre of Excellence for Local Government (ACELG) has just released a comprehensive working paper on local government financing and has called for the establishment of two working parties to consider a wide range of options for strengthening local government finances.
Market research firm Gartner says that many organisations are missing the opportunity to make maximum use of the field service management tools on offer, and warns that they do so at their peril.
Laptop computers and, more recently, tablets are generally the device of choice for organisations needing to bring their mobile workforce into the ambit of corporate IT for scheduling, tracking and other applications, but because these devices rely on internal antennas their ability to communicate in areas of poor signal strength is limited.
Local government around Australia are making good use of geographic information systems. Now a survey will enable them to share their innovations.