Service Quality is an Australian based company specialising in IT Service Management Solutions and ITIL. Our Product range includes Cherwell Service Management and Capisce Enterprise Feedback Surveys.
Cherwell Service Management® (CSM) is a fully integrated IT Service Management (ITSM) software solution for your ITIL Service Desk, Help Desk or external support. Cherwell's CSM is a web-enabled product built from the ground up using Microsoft's® .NET technology and out-of-the-box Pink Elephant® Verified ITIL® V3 best practices. Cherwell Service Management is offered using a traditional licensing model or "as a service" (SaaS). Designed for the global enterprise company - but priced for the mid-market - Cherwell Service Management (CSM) is the most customisable system on the market today.