For businesses of all sizes that demand high-performance, versatile, and scalable IVR systems and hosting, Plum Voice offers a rare combination of proprietary technology and complete professional services. We deliver IVR solutions that enable companies to exceed their business goals and streamline their business processes.
* As a leading provider of custom IVR solutions and services, Plum Voice's seasoned engineers have designed, built, deployed, and managed IVR systems and applications for a variety of businesses and industries all over the world. Our projects have ranged from the straightforward (retrieving an account balance on a gift card) to the specialized (encouraging smokers who are attempting to quit through daily phone calls). We've worked with companies from healthcare providers (tracking cancer patient symptoms) to museums (enriching the artwork-viewing experience with custom audio content). Plum has a lengthy track record of proven customer satisfaction unsurpassed in the industry.
* Plum Voice remains focused on delivering VoiceXML-based IVR solutions for your business. We will work with you to define your IVR needs (improving customer satisfaction, reducing costs, etc.), and then we'll meet them -- helping you connect your customers to the information they need with a simple phone call.
* For critical applications, Plum Voice offers responsive engineering support 24-hours a day. You'll never be transferred to a distant call-center full of reps reading from a script; you start getting the technical support you need from the moment a support engineer answers your call.
* Housed within world-class data centers in the US and abroad, the Plum Voice IVR hosting infrastructure meets the highest standards of reliability. Telco provisioning, 24x7 operations, port capacity, fault tolerance, disaster recovery: leave these details to us, while you concentrate on your customers and your business.