Press Release CRM | Sales Force Management | Customer Relationship Management

Ozonetel Announces Zoho CRM Integration with CloudAgentTM

Ozonetel, telco-grade multichannel communications platform on the cloud, unveiled its latest integration with Zoho CRM, one of the leading CRM players in the market. The integration provides businesses with a cost-effective, enhanced customer management solution. Businesses are looking for plug & play solutions, which work seamlessly without installing any software or hardware. The Ozonetel platform integration with Zoho CRM provides an immediate, market-ready solution at a fraction of the cost of other providers. The joint solution also provides a unified view of distributed call centers across cities or countries with simple integration points and little overhead, resulting in increased productivity and cost savings.

Cloudagent for Zoho CRM is set up with no IT spend or expensive equipment – and can be used with customer’s existing telephone systems. CloudAgent runs in any web browser and can be set up in minutes.

Ozonetel CloudAgentTM for Zoho CRM

The cloud-based telco-grade multichannel (voice, email, chat, sms) platform seamlessly integrates with Zoho CRM. This works best for customers looking for an integrated way of intelligently handling both incoming and outbound telephony calls.

The combined offering gives call center agents the tools to view important customer information in real time as a call comes in. For sales agents making outbound calls, the integration allows them to click a phone number from within the CRM system and call directly without leaving the CRM providing both productivity gains and a simplified workflow to maintain accurate prospecting data.

"We are seeing more and more demand from our customers for CRM integrated telephony solutions," said Ian Wenig, Vice President Business Development at Zoho. “CloudAgent for Zoho CRM offering makes our users more productive, increasing the value of their deployment. We are very pleased to partner with India's first cloud communications platform provider and look forward to working together with our joint customer base.”

“Communication is paramount for businesses across support, sales and engagement divisions. It is imperative to have seamless and non-intrusive access to communication tools for business productivity. The integration of our cloud communication suite, Cloudagent, into Zoho CRM is a step in that direction. Now businesses can perform all their communication activities from within the Zoho CRM in a non intrusive way,” said CSN Murthy, CEO and Founder Ozonetel.

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