Salesmate CRM announces the launch of call transfer feature as an add on to it’s built-in phone system.
Salesmate makes its built-in virtual phone system even stronger by adding call transfer functionality to its excellent list of calling features.
This new addition is done with the intention to make the calling experience better. Now, the sales calls can be transferred without hassle for providing proper assistance to the customers.
By choosing any one of the two transferred pathways - warm and cold transfer, sales reps can get their calls switched to the right person and take charge of the situation in real-time.
In warm call transfer, sales reps can keep the customers on hold with their permission if they face difficulty at any point and transfer calls to teammates who are better equipped in handling that specific issue.
In cold transfer, situations where the customer calls the front desk, or wrong personnel can be controlled by getting the call transferred to the right personnel.
Now it is easy to get the right person on call with Salesmate’s new call transfer feature. It gives sales professionals more flexibility and control over their sales communication.
To understand how the new feature works, Salesmate users can refer the article “How to transfer calls in Salesmate.”
Salesmate is an intelligent sales CRM designed for sales team of all sizes. It is an all-in sales solution that saves times, boosts productivity and improves efficiency.
Salesmate aids in faster deal closure with its well-designed sales pipeline, automated workflows, insightful reports, and built-in calling functionality. Now coming up is call transfer for enhancing calling experience.
Category: Business Intelligence Software Company about: Salesmate is an intelligent SaaS based CRM made for providing an extraordinary support to sales reps with the features like Sales Intelligence, Sales Forecasting, Automation, smart emails etc. Salesmate CRM is cloud-based and hence it doesn’t require any team of IT experts for management, it is simple and easy to use CRM Software.