eCommerce Blog

Integrate Facebook Messenger and offer Live Chat Support to the customers with Knowband’s Social messenger module

For an eCommerce store admin, it is very important to offer the best support and service in order to increase customers trust over the website. By improving customers trust, the store admin can increase conversion rate.

Social media is one of the most powerful platforms available these days. Especially when we talk about eCommerce, online marketing and promotions the social media impacts each sector. The online store admin can offer live chat support to the customers in order to resolve their queries in the meantime.

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Knowband offers Social messenger module for the store admin which allows the store admin to integrate Facebook messenger on the website and offer live chat support on the eCommerce website.

Knowband offers Prestashop social messenger addon for Prestashop store admin and Magento Social messenger Module for Magento platform and also offers Magento 2 Social messenger extension

Salient Features of this Social Messenger module:

  • Showcase Facebook messenger on the eCommerce website: The eCommerce store admin can configure the social messenger module and show social messenger on the website easily. 
  • Simple Integration: The store admin can enter facebook app id and page id in order to integrate Facebook messenger on the website.  
  • Messenger theme color: The facebook messenger integration extension allows the eCommerce store admin to set the look and feel of facebook messenger by selecting its color. Admin can also show the messenger in its default color if he wishes. 
  • Select pages for showing messenger: The store admin can show the messenger on every page of the website or select the pages for showing messenger chat option. The admin can select from the homepage, category page, contact us page, cart page, account page etc.
  • Display Messenger on error pages: The Facebook messenger and live chat extension also provides an option for showing the messenger on error pages in order to get details about any page load error or service unavailability error.
  • Greeting message: The store admin can also show a greeting message to the customers for grabbing their attention. The live chat support module allows showing different messages to the logged in and logged out customers.
  • Greeting message Delay: The online store admin can enter the seconds after which he wants to show the greeting message to the customers. The online store admin can also show the greeting message at the time of page load.
  • Multi-lingual compatibility: The social live chat support plugin is multi-lingual compatible and offers SSL compatibility.
  • No Code Changes required: The online store admin doesn’t need to change even a single line of codes for implementation. 

The online customers and store visitors can easily ask their queries and confusions using messenger and admin can resolve it in the meantime. The customers can directly communicate with the store admin which increases the trust factor and develops a relationship between store admin and customers.

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Knowband - eCommerce solution providerKnowband
Category: eCommerce Solutions and DevelopersCompany about: Knowband is a leading name as an eCommerce solution provider and module development company. The company has gained a reputation for providing best-in-class development services along with efficient post-sales support. Under the registered business name, Velocity Software Solutions Pvt. Ltd, Knowband has tiered the 421st position in Deloitte’s Technology Fast 500™ Asia Pacific list. Competing against countries like China, Japan, Australia, New Zealand, Singapore, South Korea and others, the com ...
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