eCommerce Press Release

Knowband Prestashop social messenger addon: Offer Personalized Support to your Customers

Whenever a customer check-ins to the store they get so many product or service related queries in their mind. Customers can simply connect to the support team in order to clear their doubts and confusions through this social messenger integration module by Knowband.


Knowband's Prestashop Social Messenger addon directly integrates social messenger on your eCommerce website. This chat support plugin offers seamless messenger experience to your customers through their Facebook account.

Almost every online user is now present on social media platforms, especially on Facebook. This allows your FB customers to interact with your business anytime with the same personalized, rich-media experience they get in Messenger in a way to resolve their product based queries.

Key Features of Prestashop social messenger addon by Knowband

1. Prestashop live chat support addon adds a social messenger dialogue window to your site through which e-merchants can communicate with their customers who are facing troubles.


2. Prestashop facebook messenger integration incorporates a social messenger chat option on your website letting customers contact directly through their messenger account.


3. Admin can simply activate and deactivate the functionality of Prestashop messenger chat module for Prestashop store using toggle switch at the backend.

4. Prestashop facebook messenger integration allows admin to set the chat window theme and the messenger icon color using the color picker tool at the backend.


5. Store merchant can configure the Facebook App ID and Facebook page ID to implement Prestashop facebook messenger integration on the store.

6. Prestashop social messenger addon works in multiple languages.

7. Prestashop messenger chat module for Prestashop store allows admin to set a logged in and logged out greeting message shown to site visitors.


8. The greeting message delay time (in seconds) can be fixed from the back office of Facebook messenger and live chat addon.

9. The live chat support options using Prestashop social messenger addon can be added to selected pages of the website.

10. Facebook messenger and live chat addon is multi-store compatible.

Benefits of Prestashop messenger chat module for Prestashop store

1. This Messenger live chat module improves the user experience on the store and also helps in gaining customer trust and satisfaction for the products and services.


2. By offering intuitive live chat support to the customers using Prestashop live chat support addon, you can strengthen your relations with your customers.


3. Live chat improves user engagement and subsequently the sales process of the eCommerce store.


4. Social live chat support adds to site functionality and positively impacts the minds of customers regarding the online brand.

News From

Knowband - eCommerce solution providerKnowband
Category: eCommerce Solutions and DevelopersCompany about: Knowband is a leading name as an eCommerce solution provider and module development company. The company has gained a reputation for providing best-in-class development services along with efficient post-sales support. Under the registered business name, Velocity Software Solutions Pvt. Ltd, Knowband has tiered the 421st position in Deloitte’s Technology Fast 500™ Asia Pacific list. Competing against countries like China, Japan, Australia, New Zealand, Singapore, South Korea and others, the com ...
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