Magento 2 Social Messenger extension is a highly featured plugin which allows the online store admin to integrate Facebook messenger in order to offer live chat support to the online store visitors and customers.
The online customers can now increase customers trust over the website by offering live chat support to the customers. In order to boost sales and revenue, it is very important to offer the best support and service along with the quality products, easy return policies and attractive deals.
This time Knowband offers Magento 2 Social Messenger extension which integrates Facebook messenger and allows providing live chat support on the website. Admin can also select the pages for offering live chat support.
The online merchant just needs to setup Facebook messenger single time.
The online users(customers/store visitors) can view the messenger icon on the website pages. Admin can also show a greeting message to the customers for grabbing their attention. The customers can send a message and ask their questions without hesitation.
Steps to implement Live chat Functionality on Magento 2 Store:
- Purchase the extension and install it: The store admin can choose the correct version of Magento 2 Social Messenger Extension and download it from our website. After purchasing it, install the Facebook Messenger and Live Chat plugin as directed in the User manual.
- Activate the Module Functionality: You can enable or disable the Magento 2 Social Messenger Extension for showing/hiding the social messenger.
- Personalize the extension: As the store owner, you can change the messenger icon color from the available color picker tool. The Magento 2 Social Live Chat Support extension allows selecting icon color as per the website theme.
- Incorporate Facebook messenger easily: Admin just needs to enter Facebook app id and page id in order to integrate messenger on the website pages.
- Show welcome message: The online merchant can set the greeting message for the FB logged in and logged out customers.
- Select pages for showing chat option: Live chat plugin for Magento 2 allows offering live chat support on all the pages or selective pages. Admin can also display chatting option on all the website pages.
Benefits Live chat plugin for Magento 2 :
- Admin can communicate with the customers and resolve their concerns in mean-time.
- Online store visitors and customers can easily communicate with the store owner and resolve their concerns without any hesitation.
- By providing best in class support, the store owner can increase customers trust over the website which boosts the conversion rate.
- Magento 2 Live Chat Support module is mobile responsive that means, the customers can easily chat using their mobile and tablet.
- Admin can view the chat history of the online users who have chatted before.
Category: eCommerce Solutions and DevelopersCompany about: Knowband is a leading name as an eCommerce solution provider and module development company. The company has gained a reputation for providing best-in-class development services along with efficient post-sales support. Under the registered business name, Velocity Software Solutions Pvt. Ltd, Knowband has tiered the 421st position in Deloitte’s Technology Fast 500™ Asia Pacific list. Competing against countries like China, Japan, Australia, New Zealand, Singapore, South Korea and others, the com ...