Tags / Keywords: Customer Service

KANA Software - Customer Service Solutions
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KANA understands the value of great Customer Service experiences. We know every channel through which a customer communicates with—and about—your brand. We provide on-premises and cloud solutions for large enterprises and mid-market organisations , and by unifying and maintaining context for customer journeys across agent, web, social, and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter scores (NPS) at more than 900 enterprises ...