Helprace is a set of easy-to-use customer service tools that improve customer-company relationships. Helprace consists of a feedback system, community, a knowledge base and a help desk all centered around your brand.
1) prioritize ideas, questions and praise (and act on them), 2) provide instant answers using Helprace search and self-service 3) solve every customer issue using a simple help desk ticketing system.
Features in detail:
Full help desk with canned responses and case automations
Feedback widget with 4 categories: ask a question, share an idea, report a problem, give praise
Self-service portal with articles and updates
Customer community forum with user profiles
Multiple branding, unlimited admins, agents and end-users.
Helprace API, Single Sign On, SSL Security
Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.
CombiTel whate.ch/CombiTelCategory: IPTVCompany about: We are a specialist IPTV systems integrator focusing on service providers and enterprises. CombiTel offers unmatched value to its clients based on its unique mix of skills and many years of experience in both Telecommunications and Broadcasting. We have a proven track record and happy customers in Australia and New Zealand.