Helprace is a set of easy-to-use customer service tools that improve customer-company relationships. Helprace consists of a feedback system, community, a knowledge base and a help desk all centered around your brand.
1) prioritize ideas, questions and praise (and act on them), 2) provide instant answers using Helprace search and self-service 3) solve every customer issue using a simple help desk ticketing system.
Features in detail:
Full help desk with canned responses and case automations
Feedback widget with 4 categories: ask a question, share an idea, report a problem, give praise
Self-service portal with articles and updates
Customer community forum with user profiles
Multiple branding, unlimited admins, agents and end-users.
Helprace API, Single Sign On, SSL Security
Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.
PelicanCorp whate.ch/17UTbpLCategory: Infrastructure Protection Company about: PelicanCorp is a provider of software and services to Utilities, Asset owners and to the Before You Dig industry specifically for the 'Protection of Essential Infrastructure'. Our team has over 20 years of experience working with Utilities, Before You Dig services and Local Authorities in helping provide efficient software solutions to increase awareness, improve information exchange and to re-engineer processes to deliver day to day benefits to the industry as a whole. Our unique&nb ...