Helprace is a set of easy-to-use customer service tools that improve customer-company relationships. Helprace consists of a feedback system, community, a knowledge base and a help desk all centered around your brand.
1) prioritize ideas, questions and praise (and act on them),
2) provide instant answers using Helprace search and self-service
3) solve every customer issue using a simple help desk ticketing system.
Features in detail:
- Full help desk with canned responses and case automations
- Feedback widget with 4 categories: ask a question, share an idea, report a problem, give praise
- Self-service portal with articles and updates
- Customer community forum with user profiles
- Multiple branding, unlimited admins, agents and end-users.
- Helprace API, Single Sign On, SSL Security
Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.