ContactSpace has been our cloud telephony solution for 12 months. Dynamically linked to SalesForce.+ The platform will never pass it's used by date. Updates to the software are distributed to all users.
+ Very simple to use - build & implementation was straightforward.
+ Contact Centre Manager friendly; you will not need an IT department to configure or tweak initiatives, reducing response times and increasing flexibility.
+ Reliable service delivery.
+ Flexible support team filled with creative, 'can-do' people who take the time to learn about your environment and business requirements and ambitions.
+ Simple pricing structure that flexes to accommodate our changing environment.
+ The availability of professional services (reasonably priced) means you aren't alone!
+ Plays well with others; API connectors between ContactSpace and SalesForce are reliable and improve real time information management.
Call Centre ManagerSince migrating to contactspace we have reduced our staff size by half because of the extra productivity we are getting! It's a godsend!