Premier Contact Point, powered by Premier Technologies, is Australia's leading hosted contact centre solution. Built on over 30 years of Premier's expertise in the field, Premier Contact Point provides all the power and innovation you need to meet your business challenges and deliver rewards from effective customer interactions. Premier Contact Point's sophisticated hosted ACD and IVR capabilities ensure your callers reach the right staff member first time, every time, while outbound contact centres will benefit from Premier Contact Point's advanced predictive dialler technology, improving agent productivity by increasing the number of right-party connects - and we do it all for you, as a service, from the cloud.
With Premier Contact Point, there's no need to purchase costly equipment, no hidden charges, no service or maintenance costs, and seamless integration with your current equipment and CRM. With simple and fast deployment, you'll see significant ROI almost immediately.
Our broad solution makes us unique in the Australian contact centre industry, with industry-leading workforce management tools, superior real-time reporting, and quality and performance management capabilities, in addition to our mobile customer experience, inbound, outbound or blended solutions.