Customer Experience expectations for 2019

PRE Customer Experience expectations for 2019

Forrester Research says many major brands will favour short-term CX goals over strategic initiatives. CCW Digital says the number one priority in 2019 will be increasing investment in digital channels.

IComm announces Premier Contact Point distribution partnership

Screen Shot 2018-11-21 at 2.00.jpg

IComm Australia Pty Ltd, the award-winning consultancy of integrated unified communications, today announced a new reseller partnership with Premier Technologies Pty Ltd, the vendor of Premier Contact Point, a class-leading cloud customer contact solution. This partnership enables IComm to help its clients grow revenues and improve customer experience.

Aspect Software recognised for contact centre leadership


Aspect Software, of which Premier Technologies is a partner, has received two awards at the 2018 Frost and Sullivan Asia-Pacific Best Practices Awards: the Outbound Systems Market Share Leadership Award and the Contact Center Application Growth Excellence Leadership Award.

Cloud Contact Centre vendor Premier Technologies signs with VExpress

Cloud Contact Centre vendor Premier Technologies signs with VExpress

Australian-owned distributor of dynamic telecommunication, data and mobility solutions VExpress, announces a distribution partnership with Premier Technologies to distribute their cloud contact centre. This strategic relationship enables VExpress resellers to help customers grow revenue and improve customer experience.

Robotic Process Automation: Get ready for robot-assisted customer experience


Robotic Process Automation (RPA) is a process whereby computer software ‘bots’ execute pre-programmed functions on structured data to complete a process or transaction. Such bots are capable of performing human-like functions such as evaluating, deciding, learning and acting, allowing organisations to free staff from repetitive tasks, improving the efficiency and reducing the chances of human error.

The importance of smoothing the customer journey


A survey of 1,000 Australians suggests few companies provide customers with a satisfactory journey through their interactions. Eighty-four percent of surveyed consumers believe organisations provide a disconnected customer journey.

Time to disrupt Australian ERP: the last bastion of traditional IT

Australian ERPThe Leading Edge Forum (LEF), the research arm of IT giant CSC, has embarked on a global research project, headed out of Australia, to examine the future of enterprise resource planning systems (ERP), which it describes as “the last bastion of traditional IT,” so far largely unaffected by forces such as cloud and open source that have disrupted most other sectors.