For the fifth year in succession Aspect Software has won the 2016 Asia Pacific Frost & Sullivan Award for Outbound Systems.
The award is given to the company that has demonstrated excellence in capturing the highest market share within its industry in a specific year. It recognises that company's commitment to continuously evolve and to remain a leading participant in the contact centre applications industry by adopting technologies and trends that help businesses prosper.
The award comes only weeks after F&S gave Aspect Software its 2016 Glob…orce Optimisation.
Frost & Sullivan said it had also given the Outbound Systems award to Aspect Software “for its leadership in continuing excellence in product innovation and enhancing customer value.”
F&S added: “Aspect Software leveraged its strength in this segment to grow market share for its other suite of applications, including Aspect's unified IP solution, also positioned as an 'Outbound Dialler'.
The head of customer contact research for Asia Pacific in F&S’s ICT practice, Krishna Baidya, said: "Aspect, a pioneer of contact centre solutions such as intelligent ACD and outbound dialling systems, continued its legacy of innovation to bolster a complete suite of customer engagement solutions delivered either in the cloud or on premise."
He added, "The company's unified IP - outbound product offers enterprises a flexible multichannel solution with proactive contact capabilities to address their specific business needs while adhering to compliance requirements.
“Aspect's proven capabilities, expansive partner network in the region, proactive engagement and emphasis on value creation for its customers are well backed by excellent customer support services. Such approach helped the vendor strengthen its position not only in its traditional markets but also gain footholds in emerging markets across geography, particularly in Australia, Japan, and India.
“These successes propelled the vendor to capture close to 25 percent of the Asia Pacific outbound systems market, an undisputed leadership position for five consecutive years, making it a worthy recipient of this recognition."
Aspect Software’s senior director, strategic alliances and partners, for Asia & Middle East, Shilpi Puri, said Aspect had maintained its market leadership by engaging customers to address specific needs and by opening up new opportunities across a range of market sectors.
“By creating bespoke solutions for more traditional outbound segments, we have been able to leverage our key strengths, offering customers innovative solutions,” she said.
Premier Technologies has been a proud partner of Aspect for over 15 years and 10 years ago it launched its cloud multichannel contact centre solution which is built upon the Aspect Unified IP contact centre platform.Over the three decades Premier has been in operation, it has developed in-house expertise in systems integration and software development and can add further value to customers businesses by integrating with a large range of third party platforms like CRMs and ERPs. Premier also offers Aspects eWorkforce Management solution as a fully hosted platform that is tightly integrated into the Premier Contact Centre solution, allowing contact centres to easily manage forecasting, rostering and real-time adherence.
Premier Contact Point provides a hosted contact solution that meets the needs of the modern contact centre. This cost effective solution provides a means of directing calls to the agent who is best suited to meet the needs of the customer, without having to be transferred multiple times. Businesses choose this hosted contact solution because there is no need to purchase and maintain costly hardware like there is with traditional PBX systems. This means the need for capital expenditure is minimal, all a contact centre agent needs is a phone, PC and an Internet connection.
To learn more about Premier Technologies Premier Contact Point, visit : premiercontactpoint.com