The ANZ Bank has announced plans to enable its customers to authorise transactions in excess of $1000 from their mobile phones, using their voice as authentication. Currently transactions exceeding $1000 can only be made using Internet banking or by visiting a branch.
ANZ’s managing director customer experience and digital channels, Peter Dalton, said one of the key challenges for banking today was “making it easy for customers to do what they want in a safe and secure way” and voice biometrics represented a solution.
“Voice biometrics is the next step in making banking more convenient for our customers while also strengthening security,” he said. “A person’s voice has five to ten times as many security points than other methods such as fingerprints so we know this will improve security and be welcomed by our customers.”
Dalton claimed the technology to be sufficiently advanced to distinguish between identical twins and between a live and recorded voice.
“We also know that people are becoming more comfortable with using their voice to do basic commands on their devices, so we see this is a natural extension of current technology and we are expecting this to be a popular enhancement of our mobile apps,” he said.
A pilot will begin with ANZ staff and select customers in May using the bank’s Grow by ANZ mobile app. The service will then be rolled out progressively to ANZ goMoney and other digital services progressively.
Premier Technologies is excited to announce that users of its multichannel cloud contact centre platform Premier Contact Point, will soon have the option to integrated with the ArmorVoxTM16 voice biometric engine. This powerful voice driven security solution has been developed by Auraya Systems, and contains all the functions required to significantly reduce fraud, identity theft and the losses associated with fraudulent activities. ArmorVoxTM16 also provides a more simplified customer and staff verification process, “No Pins to Remember - No Passwords to Forget”.
Premier Contact Point provides a hosted contact solution that meets the needs of the modern contact centre. This cost effective solution provides a means of directing calls to the agent who is best suited to meet the needs of the customer, without having to be transferred multiple times. Businesses choose this hosted contact solution because there is no need to purchase and maintain costly hardware like there is with traditional PBX systems. This means the need for capital expenditure is minimal, all a contact centre agent needs is a phone, PC and an Internet connection.
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