- Australian web site Contact Centre Central has celebrated the 100th edition of its newsletter
- Contact Centre Central won ContactCenterWorld’s 2016 Industry Champion Award for Australia
Early in July Contact Centre Central, an Australian web site dedicated to supporting the contact centre industry, published the 100th edition of its newsletter with founder Justin Tippett boasting that the site had clocked up 25,000 followers.
“The CX Supplier Directory and a heap of articles are now ranking top spot on Google (or very close to it!) driving heaps of traffic to the site providing great value for those advertising and/or with directory listings which enables me to keep growing and publishing more content!” Tippett said.
He’s done well. Last November, Contact Centre Central was announced as the winner of the 2016 Industry Champion Awards - Australia byContactCenterWorld.com, the website for the Global Association for Contact Center and Customer Engagement Best Practices.
The association has a global footprint and supports 145,000 members from enterprises large and small. In addition to Contact Centre Central’s Australian awardthere were awards to organisations in another 22 countries.
Accepting the award, Tippett said: "It’s a challenging time for the contact centre industry in Australia with the competition of offshore destinations and the increasing trend of self-service so our audience has been incredibly responsive to the sharing of best practice content without any hidden (advertising and sales) agendas along with easy access to tools that provide practical support for contact centre professionals.”
"It’s a challenging time for the contact centre industry in Australia with the competition of offshore destinations and the increasing trend of self-service.”
According to its web site,Contact Centre Central was developed to provide an independent and free resource for people working in, or aspiring to, work in the Australian contact centre industry, and to be “a central location to share information, source suppliers and stimulate discussion in an industry that is constantly changing!”
According to his LinkedIn page, Tippett is a contact centre and CX professional with over 25 years’ experience working across a range of senior roles in both the private and government sectors.
He says that, in addition to running Contact Centre Central, he is now a full time consultant helping businesses improve their customer experience.
He also runs ItsMyCall, a jobs website for customer experience and contact centre jobs in Australia with everything from agents to executives roles.
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