Australian-owned distributor of dynamic telecommunication, data and mobility solutions VExpress, announces a distribution partnership with Premier Technologies to distribute their cloud contact centre. This strategic relationship enables VExpress resellers to help customers grow revenue and improve customer experience.
With an ease of use and class-leading analytics, Premier Contact Point's cloud contact centre enriches the experience of customers who call from their smartphone, with features including visual IVR, mobile queueing and post-call summary features.
The solution has been purposefully engineered to seamlessly integrate with a number of cloud CRM/ERP solutions such as Salesforce, Dynamics 365 and ServiceNow. It has also been integrated with Microsoft Skype for Business.
“At VExpress we ensure our partners have access to innovative, best-in-class solutions at competitive prices. We are delighted to have the opportunity to distribute Premier Contact Point, a class-leading cloud contact centre. It works with any PBX and comes with a suite of value-added services and local support,” said VExpress General Manager David McEwen.
The CEO of Premier Technologies Sol Rabinowicz said “The VExpress partner community is well placed to lead the way and help their Business and Government customers cost-effectively access the same tools as the larger players. These tools, which work with any PBX system, will enable Business customers to improve the experience they deliver to their customers by phone, email, SMS and web chat."
As a true cloud solution, Premier Contact Point's cloud contact centre will allow VExpress resellers to augment their existing product sales with a sustainable annuity business and ongoing consulting.
Premier has built its place as a market leader in the cloud contact centre space with a focus on reliability, flexibility, and class-leading support.
VExpress selected Premier Contact Point because customers get exactly what they want with elegant, graphical tools that enable them to self-configure the platform without ICT skills. It is simple to use, with a great-looking interface and provides deep insight with the Gartner Magic Quadrant-leading BI solution, analytics, and personalised dashboards.
VExpress is a true value-add organisation, Premier contact point's cloud contact centre joins other market-leading products from vendors including as Alcatel-Lucent, Audiocodes, Avaya, BlueJeans, Konference, MessageMe, NETGEAR, Northbridge Secure, Sennheiser and StarLeaf
Premier Contact Point provides a cloud contact centre that meets the needs of the modern contact centre. This cost effective solution provides a means of directing calls to the agent who is best suited to meet the needs of the customer, without having to be transferred multiple times. Businesses choose this hosted contact solution because there is no need to purchase and maintain costly hardware like there is with traditional PBX systems. This means the need for capital expenditure is minimal, all a contact centre agent needs is a phone, PC and an Internet connection.
To learn more about Premier Technologies Premier Contact Point, visit : premiercontactpoint.com
Category: Cloud Contact CentreCompany about: A Cloud Contact Centre has become the bridge for inbound and outbound business communications. Served from the cloud Premier Contact Point is dedicated to helping customers interact through voice, email, social media and mobile from anywhere on the Internet. Premier Contact Point is a robust cloud contact centre solution that brings together our 30+ years experience in integration with other best-in-class technology. Our cloud contact centre solution can easily be integrated with your process t ...