Aspect Software recognised for contact centre leadership

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Aspect Software, of which Premier Technologies is a partner, has received two awards at the 2018 Frost and Sullivan Asia-Pacific Best Practices Awards: the Outbound Systems Market Share Leadership Award and the Contact Center Application Growth Excellence Leadership Award.

  • Aspect Software has received two awards from Frost & Sullivan for its performance in the Asia Pacific contact centre market.
  • Aspect Software achieved 15.6 percent growth in 2017 in the in-premises segment of the Asia Pacific contact centre market.
  • Aspect has focussed on growing its enterprise and mid-market shares and recruiting and enabling more partners in the region.

The Asia-Pacific Best Practices Outbound Systems Market Share Leadership Award is presented to the company that has demonstrated excellence in capturing the highest market share within its industry in the year.

Aspect was awarded the 2018 Asia-Pacific Contact Center Application Growth Excellence Leadership award for its performance in comparison with the overall contract centre applications segment. Aspect Software achieved 15.6 percent growth in the APAC region in the on-premise segment in calendar 2017.

"While most leading vendors experienced moderate growth during the year, Aspect registered highest overall year-on-year organic growth during CY17."

Frost & Sullivan said: "While most leading vendors experienced moderate growth during the year, Aspect registered highest overall year-on-year organic growth during CY17, as per the Frost & Sullivan Contact Center Applications Report Aug 2018."

Frost & Sullivan's Asia-Pacific head of customer contact research, Krishna Baidya, said: "As the undisputed leader in the outbound contact centre applications segment, Aspect Software is capitalising on the company's mindshare among clients to upsell its other suite of applications.

The company is focusing on growing enterprise and mid-market shares and recruiting and enabling more partners in the region in recent years."

"Aspect's proven capabilities, expansive partner network in Asia-Pacific, emphasis on value creation, and proactive engagement with clients is backed by excellent customer support services."

He added: "Aspect's proven capabilities, expansive partner network in Asia-Pacific, emphasis on value creation, and proactive engagement with clients is backed by excellent customer support services. This approach allowed the vendor to strengthen its position in traditional markets and gain a foothold in emerging ones, enabling Aspect to register a remarkable 15 percent annual growth in 2017 and making the company a worthy recipient of this recognition."

"We've been working to empower our customers with the right tools and technologies to help them become more productive, effective and efficient in their customer engagements."

Aspect, regional vice president & managing director - India and Middle East, K Manish Bajaj, said the awards reaffirmed the company's approach. "We've been working to empower our customers with the right tools and technologies to help them become more productive, effective and efficient in their customer engagements. It's heartening to know that our efforts are headed in the right direction."

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Category: Cloud Contact CentreCompany about: A Cloud Contact Centre has become the bridge for inbound and outbound business communications. Served from the cloud Premier Contact Point is dedicated to helping customers interact through voice, email, social media and mobile from anywhere on the Internet. Premier Contact Point is a robust cloud contact centre solution that brings together our 30+ years experience in integration with other best-in-class technology. Our cloud contact centre solution can easily be integrated with your process t ...
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