IComm Australia Pty Ltd, the award-winning consultancy of integrated unified communications, today announced a new reseller partnership with Premier Technologies Pty Ltd, the vendor of Premier Contact Point, a class-leading cloud customer contact solution. This partnership enables IComm to help its clients grow revenues and improve customer experience.
“At IComm, we’re passionate about helping our clients communicate better. We’re delighted to have the opportunity to resell Premier Contact Point, a class-leading cloud customer contact solution,” said IComm Managing Director Rob Dell. “Premier Contact Point is a brilliant offering that fits seamlessly into our comprehensive and versatile portfolio of solutions. It will help our clients differentiate on customer experience, and is a perfect fit for us in our aim to help clients bring communications to life.”
Premier Contact Point is pre-integrated with Microsoft Skype for Business, Azure Active Directory, Dynamics 365 and Power BI.
It also works with any phone system – even a home phone or mobile phone. The whole package comes with a suite of value-added services and local support.
The solution is a leader in its class with elegant, graphical tools that enable customers to self-configure the platform without ICT skills. It’s simple and intuitive to use, has a great-looking interface, and provides deep organisational insight with the Gartner Magic Quadrant-leading BI solution, analytics, and personalised, real-time dashboards.
“We are especially proud to be associated with a world class Microsoft partner. IComm is well known in the market for its specialist skills in Skype for Business and Office 365. Premier Contact Point can further assist IComm’s clients to cost-effectively access the same or better tools than the larger players. These tools, which work with any telephony or unified communications system, will enable business customers to improve the experience they deliver to their customers by phone, email, SMS and web chat.” said Sol Rabinowicz, Premier’s CEO.
In addition to its ease of use and class-leading analytics, Premier Contact Point enriches the experience of customers who call from their smartphone, with features including: visual IVR, personal queueing and post-call summary features. The solution has been purposefully engineered to seamlessly integrate with a number of cloud CRM/ERP solutions such as Salesforce, Dynamics 365 and ServiceNow.
Premier has been successfully delivering solutions to the customer contact industry for over 30 years, with long-standing customers across Government, Enterprise and Business of all sizes.
Category: Cloud Contact CentreCompany about: A Cloud Contact Centre has become the bridge for inbound and outbound business communications. Served from the cloud Premier Contact Point is dedicated to helping customers interact through voice, email, social media and mobile from anywhere on the Internet. Premier Contact Point is a robust cloud contact centre solution that brings together our 30+ years experience in integration with other best-in-class technology. Our cloud contact centre solution can easily be integrated with your process t ...