Contact Center Market 2015 review, research, industry analysis, trends and forecast 2019 shared in new research report.
Cloud Contact Centre Press Release
Cloud Based Contact Center Market aims at estimating the market size and future growth potential of this market across segments such as solutions, services, deployment models, applications, verticals, and regions.
It's a big promise and it will be interesting to see if the company making it can deliver. UK based contact centre research organisation, Call Center IQ—which claims to be "the most significant community, resource hub and advisory for call centre and customer experience professionals"—is promising that its forthcoming Executive Report on Contact Center Performance Operations will "ultimately answer a pivotal question: what does it take to develop a successful contact centre?"
contactSPACE is excited to announce the launch of skillSPACE cloud. skillSPACE cloud is a unique combination of sales skill e-learning programs, customer contact management, evaluation and coaching that will enable business to maximize the effectiveness of inside sales functions or contact center agents.
iQor, a global provider of customer contact and product support services, announced that it is adding an additional 65,000 sq. ft. to its Dasmariñas, Philippines contact center. The third floor expansion will triple the call center’s size since its initial opening in October 2013. The expanded facility will span 195,000 sq. ft. and is expected to employ 5,000 by the end of 2015.
Self-optimizing network pioneer Reverb Networks has revealed details of a new approach to installing self-optimizing networks within a Cloud Radio Access Network (RAN).
Emergence of innovative database storage offerings such as NoSQL, SQL, public cloud, private cloud, hybrid cloud, and virtual private cloud are pushing the growth of cloud database and Database as a Service (DBaaS) market.
According to new market research report “Cloud Communication Platform Market by Solution and Service (Application Programming Interface (API), Interactive Voice Response (IVR) System, Unified Communication and Collaboration (UCC), webRTC, & VoIP) - Global Forecast to 2019”, defines and segments the cloud communication platform market into various sub-segments with an in-depth analysis and forecasting of revenues. It also identifies the drivers and restraints for this market with the insights on trends, opportunities, and challenges.
Leading Oracle Platinum Partner Inoapps (www.inoapps.com) has launched the InClusive® solutions range, enabling companies to obtain a complete Oracle Cloud Application with no upfront costs.
The Latin America Cloud Analytics market is estimated to grow from $194.6 million in 2014 to $698.8 million by 2019, at a CAGR of 29.1% from 2014 to 2019.
Worldwide Services Oriented Architecture (SOA) markets are poised to achieve significant growth as the cloud computing for utility infrastructure and the smart phone communications systems for apps are put in place.