What's important in a call centre? It's elementary

1pre528 what s important in a call centre it s elementary
It's a big promise and it will be interesting to see if the company making it can deliver. UK based contact centre research organisation, Call Center IQ—which claims to be "the most significant community, resource hub and advisory for call centre and customer experience professionals"—is promising that its forthcoming Executive Report on Contact Center Performance Operations will "ultimately answer a pivotal question: what does it take to develop a successful contact centre?"

contactSPACE to launch skillSPACE

contactSPACE is excited to announce the launch of skillSPACE cloud. skillSPACE cloud is a unique combination of sales skill e-learning programs, customer contact management, evaluation and coaching that will enable business to maximize the effectiveness of inside sales functions or contact center agents.

iQor Completes Second Expansion of Its Contact Center in Dasmariñas, Philippines

iQor, a global provider of customer contact and product support services, announced that it is adding an additional 65,000 sq. ft. to its Dasmariñas, Philippines contact center. The third floor expansion will triple the call center’s size since its initial opening in October 2013. The expanded facility will span 195,000 sq. ft. and is expected to employ 5,000 by the end of 2015.

Cloud communication platform market expected to reach $3234.9 Million by 2019

According to new market research report “Cloud Communication Platform Market by Solution and Service (Application Programming Interface (API), Interactive Voice Response (IVR) System, Unified Communication and Collaboration (UCC), webRTC, & VoIP) - Global Forecast to 2019”, defines and segments the cloud communication platform market into various sub-segments with an in-depth analysis and forecasting of revenues. It also identifies the drivers and restraints for this market with the insights on trends, opportunities, and challenges.