Hotel Management Solutions Blog

How is technology revolutionising the catering and hospitality industry?

As of July 2017, Airbnb had over 150 million users worldwide, and JustEat had 17.6 million active users. Foodie and hotel apps, as well as the likes of Deliveroo, are becoming the new big thing in the catering and hospitality industry. The sector recognises the demand to offer a platform that users are familiar with — and the demand for an easier, quicker process that digital technology can deliver. For instance, it is now possible for consumers to have Michelin Star food delivered to their home — and you can now book, reserve and check in at a hotel without needing to speak with the hotel directly.


But do these apps pose a threat to establishments that remain faithful to their traditional methods? Whilst apps have made it easier for consumers to book hotels and tables, have they taken it a step further and simplified other processes in the industry for employers and their staff, such as taking a food order and checking into a hotel? Here, catering equipment Make an Inquiry about this news retailers, Nisbets, looks at how these advances in technology are helping the industry move forward and become more efficient. Could this be the end for traditional processes, both for consumers and industry employees?

Digital establishments

Following in the footsteps of other industries, such as retail, there are now several catering and hospitality businesses that have bounced to popularity as a digital establishment. JustEat revolutionised the restaurant and takeaway market. The digital app and website allows users — in 13 different countries — to browse a range of local take-out restaurants and place online orders for delivery or collection.