Keeping up with the upcoming technology trends is essential for those operating in the hospitality industry because the industry itself is becoming extremely competitive. In this day and age, cloud offerings and software-as-a-service type technologies for the hospitality industry have become essential due to their wide variety of capabilities which makes use of data and AI.
The smart hotelier of today is trying to be wherever guests are and investing heavily in next generation technologies to provide seamless services.
Let’s look at the top 5 technology trends that every hotel should adopt:
AI has the potential to have a great impact on the ability to understand and personalize the guest experience. With AI, hoteliers are able to understand and use the available data to create experiences that match their guests’ expectations and anticipate their needs. Moreover, revenue management as a field is heavily influenced by AI to determine the rates and maximise revenue. This is why it becomes crucial for hoteliers to make use of hospitality software
Nowadays, guests expect to be able to interact with hotels across a variety of digital channels and receive rapid responses. Employing staff to monitor all of those channels and delivering fast answers can be difficult, if not impossible, which is where chatbots come in.
Chatbots can understand simple questions and provide answers almost instantly, taking the burden away from staff and improving the experience for customers.
Voice will play a significant role in the hospitality industry shortly. It offers a new way for hoteliers to interact with their guests. Voice technology has an excellent future for the in-room experience as well, thus allowing guests to easily order everything from an extra water bottle to spa services or any other room service.
It is one of the most important emerging tech trends in general, but its potential usage in the hospitality industry is especially interesting. For instance, imagine if a facial recognition or fingerprint could be used in the hotel to unlock rooms. Now consider the use of similar technology for check-in and check-out purposes. This technology will create a completely seamless experience for the guests.
Blockchain has been a significant talking point at every hospitality event this year, and the technology shows no sign of slowing down. Blockchain is a list of encrypted digital records where transactions are recorded and kept permanently. In other words, it’s a way to move information from one point to another in a highly safe and secure manner. Blockchain technology can be used in a channel manager software
The current hospitality landscape presents both challenges and opportunities, thus giving traditional hoteliers an opportunity to adapt to the technological transformation and head-on to maximize guest loyalty and fulfil their expectations in order to gain more revenue.
Category: Enterprise Resource Planning Solutions Company about: As an innovative, cloud-based technology platform, RateGain helps hospitality and travel companies make more revenue every day. We are a leader in hospitality and travel technology solutions for AI-driven revenue management, rate intelligence, frictionless distribution and guest experience cloud-based solutions helping customers across the world in unlocking new revenue every day. Our global customer base comprises of leading airlines, hotels, cruise lines, car rental companies, online travel a ...
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