Selling the Running of IT

Selling the Running of IT

Once upon a time in a land not so far away, it was possible for just a handful of people to run all things IT. Anyone under thirty just rolled their eyes! However this is fact, not a fairy story.

Today however, there are so many more components to an IT department – LAN, WAN, desktop computers, laptops, tablets, smartphones, applications, hardware, the internet, big data, analytics and the list goes on.  It is just not possible for a few to have all the knowledge and the skills to run the whole shop.

Business needs have changed dramatically over the last twenty years and this has also dictated how technology is used within an organisation.

To keep costs down, productivity up and remain competitive it is necessary to be smarter in using all one’s assets and resources, including people.

Running IT should no longer be “just” looking after the infrastructure and the applications and everything in between.  Running IT should be looking at how all the pieces can fit together and if they don’t, find out why or find an alternative.  It is not cost effective anymore to have parts running in isolation.  Isn’t this what unified communications is all about?

More importantly running IT is about output, what can be learned from all the input?  The output is the most valuable element. 

So time should be spent on the data, the reporting, the analytics and the intelligence, the information to be fed back into the organisation.

This is where cloud computing and running IT are not in competition but are ... continue reading: "Selling the Running of IT"Selling the Running of IT"


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