A case is any transaction, project, service or response which continues over a time period to resolve the problem, proposal, development or other complex activity.
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This includes multiple stages and involves several persons as well as multiple documents and program. Case management is designed to be operating on bundles instead of individual documents or images.
Case management solutions are applications developed to support a complex process which requires a mixture of electronic workflow and human tasks. Case file involves a collection of forms, customer communication, reports, process documents and other supporting documentation.
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The offerings are judged by consistency of the communications, the accuracy of the records they hold, and the speed, efficiency and impartiality with each case, problem, or contract is being processed.
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The demand for end-to-end solutions for the financial firms is increasing as the customers are gradually gaining knowledge regarding the same. Healthcare organizations are deploying rectification solutions for various case management positively impacting the growth of global case management solution market.
Technological innovation and increased adoption of advanced technology by the organization and automation are few other factors encouraging the growth of global case management solution market.
However, lack of awareness about the management solutions to the organizations and limited knowledge and operators of case management solutions is restraining the growth of global case management solution.
On the basis of component type, global case management solution market can be segmented into software and services. Software segment, in global case management solution market can be sub-segmented into on-premise deployment and cloud-based deployment.
On the basis of size of enterprises, global case management solution market can be segmented into small and medium scale enterprises (SMEs) and large scale enterprises.
On the basis of end-user industry, global case management solution market can be segmented into BFSI, government offices and education, healthcare, energy and utility and others.
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