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SQM and CEM market to experience annual growth rate of 14.25% till 2019

SQM and CEM market to experience annual growth rate of 14.25% till 2019

This report covers the present scenario and the growth prospects of the Global SQM and CEM market for the period 2015-2019. To calculate the market size, the report considers revenue generated from sales of SQM and CEM tools to enterprises.

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SQM and CEM Market 2017

About SQM and CEM 
SQM is a tool used for comparing expectations with the performance of the product and service. Improved service quality increases the ranking of an organization and helps sustain in the competitive market.

CEM is a management tool used to get insights about the customers, which helps organizations take right decisions with respect to their business. It tries to understand multiple aspects of the customer through touch points.

Effective utilization of CEM helps enterprises in improving customer satisfaction and increasing brand loyalty. Companies need to manage customer experience effectively and ensure that they attain the maximum level of customer satisfaction to sustain the competition in this challenging business environment.

TechNavio's analysts forecast the Global SQM and CEM market to grow at a CAGR of 14.25 percent over the period 2014-2019.      

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Covered in this Report 
It includes revenue generated from the sales of the following CEM tools:

  • Text analytics 
    • Web analytics 
    • Speech analytics 
    • EFM

TechNavio's report, Global SQM and CEM Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers Europe, Latin America, North America, and the APAC and MEA regions; it also covers the Global SQM and CEM market landscape and its growth prospects in the coming years.

The report includes a discussion of the key vendors operating in this market.

Key Regions 
• APAC 
• Europe 
• Latin America 
• MEA 
• North America

Key Vendors 
• Adobe Systems 
• HP 
• IBM 
• Oracle

Other Prominent Vendors 
• Amdocs 
• Attensity Group 
• CA Technologies 
• Chatterplug 
• ClickFox 
• Corsential 
• Egain Communications 
• Empathica 
• iPerceptions 
• Medallia 
• Microsoft 
• Riverstar Software 
• Webtrends

Market Driver 
• Growing Demand for Mobile Analytics 
• For a full, detailed list, view our report

Market Challenge 
• Difficulty in Handling Social Media 
• For a full, detailed list, view our report

Market Trend 
• Demand for Cross-channel Analytics 
• For a full, detailed list, view our report

Key Questions Answered in this Report 
• What will the market size be in 2019 and what will the growth rate be? 
• What are the key market trends? 
• What is driving this market? 
• What are the challenges to market growth? 
• Who are the key vendors in this market space? 
• What are the market opportunities and threats faced by the key vendors? 
• What are the strengths and weaknesses of the key vendors?

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Table of Contents         

  1. Executive Summary 
    02. List of Abbreviations 
    03. Scope of the Report 
        03.1 Market Overview 
        03.2 Product Offerings 
    04. Market Research Methodology 
        04.1 Market Research Process 
        04.2 Research Methodology 
    05. Introduction 
    06. Market Description 
        06.1 Introduction 
          06.1.1 SQM 
          06.1.2 CEM 
        06.2 Evolution of CEM 
        06.3 SQM Workflow 
        06.4 Steps to Maximize Customer Experience 
    07. Market Landscape 
        07.1 Market Overview 
        07.2 Global SQM and CEM Market 
        07.3 Five Forces Analysis 
    08. Market Segmentation by Application 
          08.1.1 Global SQM and CEM Market Segmentation by Application 2014 
          08.1.2 Global SQM Market 
          08.1.3 Global CEM Market 
    09. Market Segmentation by Technology 
        09.1 Global CEM Market Segmentation by technology 2014 
        09.2 Global Text Analytics Market 
        09.3 Global Web Analytics Market 
        09.4 Global Speech Analytics Market 
        09.5 Global Enterprise Feedback Management Market 
    10. Geographical Segmentation 
    11. Buying Criteria 
    12. Market Growth Drivers 
    13. Drivers and their Impact 
    14. Market Challenges 
    15. Impact of Drivers and Challenges 
    16. Market Trends 
    17. Trends and their Impact 
    18. Vendor Landscape 
        18.1 Competitive Scenario 
        18.2 Vendor Analysis 2014 
        18.3 Other Prominent Vendors 
    19. Key Vendor Analysis 
        19.1 Adobe 
    19.1.1 Key Facts 
          19.1.2 Business Overview 
          19.1.3 Business Segmentation by Revenue 2013 
          19.1.4 Business Segmentation by Revenue 2012 and 2013 
          19.1.5 Geographical Segmentation by Revenue 2013 
          19.1.6 Business Strategy 
          19.1.7 Key Developments 
          19.1.8 SWOT Analysis 
    19.2 HP 
          19.2.1 Key Facts 
          19.2.2 Business Overview 
          19.2.3 Business Segmentation by Revenue 2013 
          19.2.4 Business Segmentation by Revenue 2012 and 2013 
          19.2.5 Geographical Segmentation by Revenue 2013 
          19.2.6 Business Strategy 
          19.2.7 Recent Developments 
          19.2.8 SWOT Analysis 
        19.3 IBM 
          19.3.1 Key Facts 
          19.3.2 Business Description 
          19.3.3 Business Segmentation 
          19.3.4 Revenue Segmentation by Business Segment 
          19.3.5 Revenue Segmentation by Business Operation 
          19.3.6 Revenue Comparison of Business Segments 2012 and 2013 
          19.3.7 Revenue Segmentation by Geography 
          19.3.8 Business Strategy 
          19.3.9 Key Developments 
          19.3.10 SWOT Analysis 
        19.4 Oracle 
          19.4.1 Key Facts 
          19.4.2 Business Overview 
          19.4.3 Business Segmentation by Revenue 2013 
          19.4.4 Business Segmentation by Revenue 2012 and 2013 
          19.4.5 Geographical Segmentation by Revenue 2013 
          19.4.6 Business Strategy 
          19.4.7 Recent Developments 
          19.4.8 SWOT Analysis 
    20. Other Reports in this Series 

Continued…….

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