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BPO business analytics market growth to 2021 at 33.97% CAGR according to new research report

Industrial Market Research

The analysts forecast Global BPO Business Analytics Market to grow at a CAGR of 33.97 % during the period 2017-2021. BPO business analytics services manage analytics related to business processes in organizations so that enterprises can focus on their core competencies and business processes. Business analytics outsourcing is the process of subcontracting the data and analytics functions of an organization to a BPO or third-party vendor that has expertise in the required domain.

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Business analytics has made it easier for IT managers to determine the cost of an in-house procurement and the installation of IT solutions such as operational and supply chain analytics. A firm that invests a huge amount to procure standardized business analytics software solutions might witness an increase in its maintenance and upgrade costs over time.

However, this is not the case with business analytics outsourcing. Therefore, organizations are not considering high investments in their in-house IT solutions.

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The following companies as the key players in the Global BPO Business Analytics Market: Accenture, Capgemini, Genpact, IBM, and TCS.

Other Prominent Vendors in the market are: Aegis, BRIDGEi2i Analytics Solutions, Cognizant, EXL, Fujitsu, HCL Technologies, Hexaware Technologies, HPE, iGate, Infosys, NTT DATA, Sutherland Global Services, Tech Mahindra, Wipro, and WNS Global.

The latest trend gaining momentum in the market is Evolution of cloud-based BPO services. Cloud-based BPO services are agile and flexible IT services which are delivered over the Internet.

BPO services are managed by cloud service provider or third-party services providers. Cloud-based BPO provides various advantages such as cost reduction, reliability, scalability, and agility.

As a result, enterprises with businesses in several industry verticals, such as BFSI and healthcare, are expected to increasingly adopt this technology in view of the disruptive productivity improvement and business enablement. Vendors in the market, such as IBM and Wipro, are offering BPaaS solutions for analytical services.

IBM BPaaS solution is a comprehensive framework that uses analytical and cloud computing technology to re-engineer business processes in organizations. BPaaS solution offered by IBM helps enterprises manage their several functions, such as finance, marketing, HR, and supply-chain management system, in an innovative way.”

Report at

Covered in this report

The report covers the present scenario and the growth prospects of the global BPO business analytics market for 2017-2021. To calculate the market size, the report considers the cloud computing services for BPO.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA

According to the report, one of the major drivers for this market is Rising cost pressure to maintain in-house IT systems. Globalization has resulted in labor arbitrage, and this is shifting business processes to less expensive locations.

Labor arbitrage is considered to be one of the prospective benefits of BPO and knowledge process outsourcing (KPO) processes. Firms that incorporate an outsourcing strategy need not invest in resources or worry about handling their limited available resources.

Outsourcing of data analytics processes helps them gain access to skilled talent and advanced analytics technologies in another country while maintaining a lean workforce. Client firms can develop an economical cost structure as they need not pay for extra office space, hardware, equipment, or specialized talent.

In addition, they require fewer investments for in-house staff training. Thus, outsourcing enables client firms to focus on their core competencies and obtain a competitive edge in the market.

Report at

BPO Business Analytics Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years.

The report also includes a discussion of the key vendors operating in this market.

Key vendors

  • Accenture
  • Capgemini
  • Genpact
  • IBM
  • TCS

Other prominent vendors are Aegis, BRIDGEi2i, Analytics Solutions, Cognizant, EXL, Fujitsu, HCL Technologies, Hexaware Technologies, HPE, iGate, Infosys, NTT DATA, Sutherland Global Services, Tech Mahindra, Wipro and WNS Global.

Further, the report states that one of the major factors hindering the growth of this market is Rising threat from open-source software. Analytics firms enable enterprises to use business analytics functionality free of cost through a freemium version of business analytics software solutions.

Open-source software can be downloaded from the Internet and can be used by enterprises to manage analytics function. The market has many open-source vendors that provide a range of business analytics tools and applications.

Multiple products from various open-source vendors combined together can cover almost all the functionalities provided by on-premise or on-demand business analytics software vendors. Open-source vendors provide query, reporting, analysis, advanced analytics, and data warehouse generation platforms.

This, in turn, will have a negative impact on the market as end-users might implement free versions of business analytics software.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Market driver

  • Rising cost pressure to maintain in-house IT systems
  • For a full, detailed list, view our report

Market challenge

  • Rising threat from open-source software
  • For a full, detailed list, view our report

Market trend

  • Evolution of cloud-based BPO services
  • For a full, detailed list, view our report

Key questions answered in this report

  • What will the market size be in 2021 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?

Table of Contents

  • PART 01: Executive summary
  • PART 02: Scope of the report
  • PART 03: Research Methodology
  • PART 04: Introduction
  • PART 05: Market landscape
  • PART 06: Market segmentation by end-user
  • PART 07: Geographical segmentation
  • PART 08: Decision framework
  • PART 09: Drivers and challenges
  • PART 10: Market trends
  • PART 11: Vendor landscape
  • PART 12: Key vendor Profiles
  • PART 13: Appendix

List of Exhibits

  • Exhibit 01: Global BPO business analytics market 2016-2021 ($ billions)
  • Exhibit 02: Five forces analysis
  • Exhibit 03: Global BPO business analytics market by end-user 2016 (% share of revenue)
  • Exhibit 04: Global BPO business analytics market by BFSI 2016-2021 ($ billions)
  • Exhibit 05: Global BPO business analytics market by retail 2016-2021 ($ billions)
  • Exhibit 06: Global BPO business analytics market by healthcare 2016-2021 ($ billions)
  • Exhibit 07: Global BPO business analytics market by manufacturing 2016-2021 ($ billions)
  • Exhibit 08: Global BPO business analytics market by telecom 2016-2021 ($ billions)
  • Exhibit 09: Global BPO business analytics market by geography 2016 (% share of revenue)
  • Exhibit 10: BPO business analytics market in Americas 2016-2021 ($ billions)
  • Exhibit 11: BPO business analytics market in EMEA 2016-2021 ($ billions)
  • Exhibit 12: BPO business analytics market in APAC 2016-2021 ($ billions)
  • Exhibit 13: Competitive factors in the market
  • Exhibit 14: Accenture: Analytics offerings
  • Exhibit 15: Capgemini: Analytics offerings
  • Exhibit 16: Genpact: Analytics offerings
  • Exhibit 17: IBM: BPaaS offerings
  • Exhibit 18: IBM: Analytics offerings
  • Exhibit 19: TCS: Analytics and insights
  • Exhibit 20: TCS: Analytics offerings
  • Exhibit 21: Other prominent vendors


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