Contact centers are going through a series of changes of which many already are disrupting the status quo. Especially the role of the inbound contact center and that of the contact center in a customer service context is changing.
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Research N Reports has announced the addition of a new report, titled “Global Contact Center Analytics Market Research Report” to its vast depository. The report serves as a professional study, which provides a detailed analysis of production and demand/supply of the global market.
It offers intuitions into all the vital aspects of the market, including its dynamics, application and geographical segmentation, and competitive landscape.
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The report examines the entire demand and supply chain in the global Contact Center Analytics market and concentrates the various components. The effect of Porter’s five forces on the growth of the market has been likewise studied in the report.
Alluding to case studies, the report follows the historical development of the market. The demand for each of the product types has been surveyed in the report.
The market is expected to grow at a CAGR of +15% from 2017 to 2022. Customer experience analytics aggregates customer interactions, transactions, feedback and, agent data to provide an end-to-end picture of the customer journey.
It can provide multiple avenues for customer experience management through customer analytics. Contact centers can leverage from contact center analytics by integrating and analyzing customer data from multiple channels and utilize generated insights to improve their contact center operations and find new opportunities to engage and serve their customers.
Some of the major opportunities include automatically assigning a reason for all customer contacts based on speech, text, desktop and transaction analytics.
Describing the competitive hierarchy in the global Contact Center Analytics market, the report profiles some of the key players operating in the market. Perceptive information about the significant players including their revenue, product portfolio, business segmentation, and financial overview has been included in the report.
Recent developments in the industry have been taken into consideration while projecting the future outlook of the market.
Companies are investing in innovation/R&D, brand building, and fostering strong relationships with customers to support their competitive position.
The companies profiled in the report include: Cisco Systems, Inc. (US), Genpact Limited (Bermuda), Verint Systems Inc.
(US), 8X8 Inc. (US), Genesys (US), Oracle Corporation (US), Mitel Networks Corporation (Canada), SAP SE (Germany), NICE Ltd. (Israel), Enghouse Interactive (US), Five9, Inc.
(US), CallMiner (US), Servion Global Solutions (India)
A supplementary provincial data of the important geographic subdivisions with respect to Contact Center Analytics market is described in detail. This gives an awareness about which region is prominent in this particular market helping make better future speculation plan.
Forthcoming experiments, ongoing drifts, powers and limitations are methodically researched and deliberated.
Regions Include in this report: United States, Europe, China, Japan, Southeast Asia, India
This report wraps each and every feature of the global Contact Center Analytics market beginning from the fundamental information of the market and moving further to different important criteria, on the basis of which, the global market is fragmented. Main application areas of the global market are also covered based on their performance.
Reasons for Downloading this Report:
This report provides pin-point analysis for changing competitive dynamics
It provides a forward looking perspective on different factors driving or restraining market growth
It provides a Five-year forecast assessed on the basis of how the market is predicted to grow
It helps in understanding the key product segments and their future
It provides pin point analysis of changing competition dynamics and keeps you ahead of competitors
It helps in making informed business decisions by having complete insights of market and by making in-depth analysis of market segments.
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