BPO is the contracting of a business task to a third party service provider. Back office outsourcing refers to internal business functions like billing or purchasing, while front-office outsourcing includes customer-related services such as technical support, marketing and customer service.
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The focus in BPO is on reducing transaction costs, optimizing process efficiency and providing size and scale to handle a large volume of transaction processing engagements.
Today Business Process Outsourcing is known by many other names, among the popular marketing terms being: sourcing, global outsourcing, right sourcing, rightshoring, nearshoring, bestshoring, offshoring.
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Whatever the business world chooses to call it, business process outsourcing is a proven management strategy helping businesses survive and thrive in the boundary-less global economy.
Business Process Outsourcing (BPO) services are focused towards delivering outstanding results for our clients. We adapt our outsourcing services to cater to the specific needs of your business and assist you in achieving your business goals.
You also get the advantage of cost-effective services that span back office solutions, customer care outsourcing, Finance and Accounting (F&A), and information technology (IT). Discover more about our services
Business Process Outsourcing Services Industry Research Report offers insight into the market at the national level. Our analysis highlights macro trends in the overall sector and the micro trends faced by companies that do business in the Business Process Outsourcing Services industry.
The business processes outsourcing market comprises of establishments providing business services to companies. Outsourcing business practices enables enterprises to increase their operational efficiency and improve competitiveness.
The market is further classified into customer relationship management BPO, human resource outsourcing BPO, finance and administration BPO, and other BPO services.
This report studies the global Business Process Outsourcing (BPO) Services market, analyzes and researches the Business Process Outsourcing (BPO) Services development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like
Xerox Corporation (U.S.)
Accenture PLC (Ireland)
Aon Hewitt (U.S.)
Infosys BPO Ltd (India)
IBM Corporation (U.S.)
Tata Consultancy Services Limited (India)
Wipro Limited (India)
Table of Content:-
Global Business Process Outsourcing (BPO) Services Market Size, Status and Forecast 2022
1 Industry Overview of Business Process Outsourcing (BPO) Services
1.1 Business Process Outsourcing (BPO) Services Market Overview
1.1.1 Business Process Outsourcing (BPO) Services Product Scope
1.1.2 Market Status and Outlook
1.2 Global Business Process Outsourcing (BPO) Services Market Size and Analysis by Regions
1.2.1 United States
1.2.6 Southeast Asia
1.3 Business Process Outsourcing (BPO) Services Market by Type
1.3.1 Finance & Accounting
1.3.2 Customer Services
1.3.3 Human Resource
1.4 Business Process Outsourcing (BPO) Services Market by End Users/Application
1.4.3 IT & Telecommunication
2 Global Business Process Outsourcing (BPO) Services Competition Analysis by Players
2.1 Business Process Outsourcing (BPO) Services Market Size (Value) by Players (2016 and 2017)
2.2 Competitive Status and Trend
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