This report provides an extensive analysis of the current and emerging market trends and dynamics in the global outbound dialer systems market.
Outbound dialer systems are used in call centers to facilitate the automated placement of outbound telephone calls. These systems are used for the promotion or cross selling of a product in various industries such as insurance, retail, healthcare, automotive, and others.
Rise in demand for voice over internet protocol (VoIP) phones is expected to boost the market growth during the forecast period. Furthermore, flexibility to record messages in regional languages fuels the growth of the market.
However, issues in answering machines detection (AMD) and prediction failure of numbers are expected to hinder the growth of the market. Increase in demand for predictive dialers by various industry verticals is expected to drive the growth of the market in the coming years.
The outbound dialer systems market is segmented on the basis of contact method, application, end user, and geography. By contact method, the market is divided into predictive dialing, preview dialing, and power dialing.
Based on application, the market is segmented into lead generation & payment collection, marketing & promotional campaign management, flight reschedule & disaster management, and up/cross selling. In terms of end user, it is bifurcated into aviation, automobile, BFSI, healthcare, retail, and others.
On the basis of geography, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
Aastra, Alcatel-Lucent, Altitude Software, Aspect Software, Avavya, Cisco Systems Inc., Cosmocom, Interactive Intelligence, Noble Systems, and Siemens Enterprise Communications are some of the major players operating in the global outbound dialer systems market.
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