The global proactive services market size is expected to grow from USD 1.63 billion in 2017 to USD 4.35 billion by 2022, at an estimated Compound Annual Growth Rate (CAGR) of 21.6% during the forecast period.
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The market is driven by growing need for scalable and flexible proactive services, and opportunities created with technological advancements in the IT infrastructure.
On the other hand, variation in performance over cloud and lack of enterprise expertise are major restraints for the proactive services market growth.
The network management applications are gaining traction very fast in the current market scenario, as companies have realized that it is the best way to prevent unplanned IT infrastructure outages.
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Any unplanned IT infrastructure outage will result in a significant loss to organizations and if the outages are recurring then it will affect the organization’s revenues.
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Objectives of the Study:
The main objective of this report is to define, describe, and forecast the proactive services market on the basis of segments including application, technology type, service, organization size, vertical, and region. The report provides detailed information regarding major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the growth of the market.
The report forecasts the market size with respect to 5 main geographic regions, namely, North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America. The report profiles key players and comprehensively analyzes their core competencies.
This report also tracks and analyzes competitive developments, such as mergers and acquisitions, new product developments, and Research and Development (R&D) activities in the proactive services market.
The research methodology used to estimate and forecast the proactive services market begins with the collection and analysis of data on key vendor product offerings and business strategies from secondary sources, such as OneSource Business Browser, D&B Hoovers, 10K Wizard, Bloomberg, Thomson StreetEvents, Factiva, IT service providers, technology providers, press releases and investor presentations of companies, white papers, technology journals, certified publications, articles from recognized authors, directories, and databases.
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The SMEs segment is expected to grow at a higher CAGR during the forecast period. Organizations with less than 1,000 employees are categorized as SMEs.
The increased competition has prompted SMEs to invest in proactive services for better quality of network performance across organizations and make efficient decisions for their business growth. More than large enterprises, SMEs face resource crunch and require methods to solve the complexities for better cost optimization on their assets and requirements.
The increasing usage of complex IT infrastructure among various organizations has led to the implementation of proactive services among SMEs as well.
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In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people.
The break-up of profiles of primary participants is given below as:
- By company type: Tier 1 – 35%, Tier 2 – 45%, and Tier 3 – 20%
- By designation: C-level – 35%, Director level – 25%, and Others – 40%
- By region: North America – 45%, Europe – 20%, APAC – 30%, ROW – 5%
The proactive services ecosystem comprises major vendors, such as Cisco (US), Hewlett Packard Enterprise (US), Microsoft (US), IBM (US), Ericsson (Sweden), Juniper Networks (US), Huawei (China), Nokia Networks (Finland), Avaya (US), Fortinet (US), Symantec (US), DXC Technology (US), and McAfee (US).
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