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Global Technical Support Outsourcing market illuminated by new report

Industrial & Manufacturing

The key factor challenging technical support outsourcing services is the loss of quality control on company’s technical support service the failure of which might affect the reputation of the famous brands. This report examines the technical support outsourcing market. It primarily caters to customers concerned with the technical aspects of the product or service.

Technical support outsourcing provides technical support services across various ‘business to business’ and ‘business to customer’ segments. Rapidly changing technology has challenged tech-savvy customers in coping with rising technical inventions. IT support teams are striving hard to cater the demands from the customers with high expectations for quick resolution. Further, IT companies lay more emphasis on customer-centric services rather than cost reduction approach.

Outsourced IT and technical support services offer SMEs a cost effective platform, thereby limiting their budgets

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Table of Contents:

Table of Contents1 Report Overview
    1.1 Study Scope
    1.2 Key Market Segments
    1.3 Players Covered
    1.4 Market Analysis by Type
        1.4.1 Global Technical Support Outsourcing Market Size Growth Rate by Type (2014-2025)
        1.4.2 Pre-Sales Support Service
        1.4.3 Post-Sale Support Service
        1.4.4 Managed Technical Support Service
        1.4.5 Enterprise Technical Helpdesk Services
    1.5 Market by Application
        1.5.1 Global Technical Support Outsourcing Market Share by Application (2014-2025)
        1.5.2 Information Technology
        1.5.3 Finance
        1.5.4 Human Capital
        1.5.5 Production & Manufacturing
        1.5.6 Telecommunication
        1.5.7 Automotive
        1.5.8 Energy & Utilities
        1.5.9 Education
        1.5.10 Media & Entertainment
    1.6 Study Objectives
    1.7 Years Considered2 Global Growth Trends
    2.1 Technical Support Outsourcing Market Size
    2.2 Technical Support Outsourcing Growth Trends by Regions
        2.2.1 Technical Support Outsourcing Market Size by Regions (2014-2025)
        2.2.2 Technical Support Outsourcing Market Share by Regions (2014-2019)
    2.3 Industry Trends
        2.3.1 Market Top Trends
        2.3.2 Market Drivers
        2.3.3 Market Opportunities3 Market Share by Key Players
    3.1 Technical Support Outsourcing Market Size by Manufacturers
        3.1.1 Global Technical Support Outsourcing Revenue by Manufacturers (2014-2018)
        3.1.2 Global Technical Support Outsourcing Revenue Market Share by Manufacturers (2014-2018)
        3.1.3 Global Technical Support Outsourcing Market Concentration Ratio (CR5 and HHI)
    3.2 Technical Support Outsourcing Key Players Head office and Area Served
    3.3 Key Players Technical Support Outsourcing Product/Solution/Service
    3.4 Date of Enter into Technical Support Outsourcing Market
    3.5 Mergers & Acquisitions, Expansion Plans4 Breakdown Data by Type and Application
    4.1 Global Technical Support Outsourcing Market Size by Type (2014-2019)
    4.2 Global Technical Support Outsourcing Market Size by Application (2014-2019)5 United States
    5.1 United States Technical Support Outsourcing Market Size (2014-2019)
    5.2 Technical Support Outsourcing Key Players in United States
    5.3 United States Technical Support Outsourcing Market Size by Type
    5.4 United States Technical Support Outsourcing Market Size by Application6 Europe
    6.1 Europe Technical Support Outsourcing Market Size (2014-2019)
    6.2 Technical Support Outsourcing Key Players in Europe
    6.3 Europe Technical Support Outsourcing Market Size by Type
    6.4 Europe Technical Support Outsourcing Market Size by Application7 China
    7.1 China Technical Support Outsourcing Market Size (2014-2019)
    7.2 Technical Support Outsourcing Key Players in China
    7.3 China Technical Support Outsourcing Market Size by Type
    7.4 China Technical Support Outsourcing Market Size by Application8 Japan
    8.1 Japan Technical Support Outsourcing Market Size (2014-2019)
    8.2 Technical Support Outsourcing Key Players in Japan
    8.3 Japan Technical Support Outsourcing Market Size by Type
    8.4 Japan Technical Support Outsourcing Market Size by Application9 Southeast Asia
    9.1 Southeast Asia Technical Support Outsourcing Market Size (2014-2019)
    9.2 Technical Support Outsourcing Key Players in Southeast Asia
    9.3 Southeast Asia Technical Support Outsourcing Market Size by Type
    9.4 Southeast Asia Technical Support Outsourcing Market Size by Application10 India
    10.1 India Technical Support Outsourcing Market Size (2014-2019)
    10.2 Technical Support Outsourcing Key Players in India
    10.3 India Technical Support Outsourcing Market Size by Type
    10.4 India Technical Support Outsourcing Market Size by Application11 Central & South America
    11.1 Central & South America Technical Support Outsourcing Market Size (2014-2019)
    11.2 Technical Support Outsourcing Key Players in Central & South America
    11.3 Central & South America Technical Support Outsourcing Market Size by Type
    11.4 Central & South America Technical Support Outsourcing Market Size by Application12 International Players Profiles
    12.1 Accenture
        12.1.1 Accenture Company Details
        12.1.2 Company Description and Business Overview
        12.1.3 Technical Support Outsourcing Introduction
        12.1.4 Accenture Revenue in Technical Support Outsourcing Business (2014-2019)
        12.1.5 Accenture Recent Development
    12.2 Collabera
        12.2.1 Collabera Company Details
        12.2.2 Company Description and Business Overview
        12.2.3 Technical Support Outsourcing Introduction
        12.2.4 Collabera Revenue in Technical Support Outsourcing Business (2014-2019)
        12.2.5 Collabera Recent Development
    12.3 Genpact
        12.3.1 Genpact Company Details
        12.3.2 Company Description and Business Overview
        12.3.3 Technical Support Outsourcing Introduction
        12.3.4 Genpact Revenue in Technical Support Outsourcing Business (2014-2019)
        12.3.5 Genpact Recent Development
    12.4 HCL Technologies
        12.4.1 HCL Technologies Company Details
        12.4.2 Company Description and Business Overview
        12.4.3 Technical Support Outsourcing Introduction
        12.4.4 HCL Technologies Revenue in Technical Support Outsourcing Business (2014-2019)
        12.4.5 HCL Technologies Recent Development
    12.5 Infosys
        12.5.1 Infosys Company Details
        12.5.2 Company Description and Business Overview
        12.5.3 Technical Support Outsourcing Introduction
        12.5.4 Infosys Revenue in Technical Support Outsourcing Business (2014-2019)
        12.5.5 Infosys Recent Development13 Market Forecast 2019-2025
    13.1 Market Size Forecast by Regions
    13.2 United States
    13.3 Europe
    13.4 China
    13.5 Japan
    13.6 Southeast Asia
    13.7 India
    13.8 Central & South America
    13.9 Market Size Forecast by Product (2019-2025)
    13.10 Market Size Forecast by Application (2019-2025)14 Analyst's Viewpoints/Conclusions15 Appendix
    15.1 Research Methodology
        15.1.1 Methodology/Research Approach
   Research Programs/Design
   Market Size Estimation
   Market Breakdown and Data Triangulation
        15.1.2 Data Source
   Secondary Sources
   Primary Sources
    15.2 Disclaimer
    15.3 Author Details

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