Global contact center market to grow at a CAGR of 10.64% during the period 2016-2020.
About Contact Center
Contact centers have experienced an irretrievable evolution over the last decade. The faculty at a contact center is used to manage clients or customers.
They also get in touch with customers via email, telephones, web chat, and social media. Consequently, over the past two decades, many business enterprises have established several contact centers to manage customer interactions.
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Covered in this report
The report covers the present scenario and the growth prospects of the global contact center market for 2016-2020. To calculate the market size, the report considers the revenue generated from the sales of contact center solutions and services.
The market is divided into the following segments based on geography:
• Emergence of RPA
• For a full, detailed list, view our report
Key questions answered in this report
• What will the market size be in 2020 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
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Table Of Contents:
PART 01: Executive summary
PART 02: Scope of the report
• Market overview
• Countries covered
• Top-vendor offerings
PART 03: Market research methodology
• Research methodology
• Economic indicators
PART 04: Introduction
• Key market highlights
PART 05: Market landscape
• Market overview
• Technology evolution in contact center
• Market size and forecast
• Five forces analysis
PART 06: Market segmentation by technology
• Global contact center market by technology
• Global inbound systems contact center market
• Global IVR contact center market
• Global analytics contact center market
• Global QM contact center market
• Global WFM contact center market
• Global outbound systems contact center market
PART 07: Market segmentation by IT deployment model
• Global contact center market by IT deployment model
• Global on-premises contact center market
• Global hosted contact center market
PART 08: Geographical segmentation
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