Proliferation of cloud computing, growing demand for speech and text analytics solutions, and increased compliance requirements are other key factors fueling the growth of this market. However, high cost of investment and consumer data privacy rules and regulations are a few restraints for the growth of contact center analytics market.
- Agency -.
Inquire Before Buying @ bit.ly/2ubjhTR
The contact center analytics market size is projected to grow from USD709.5 million in 2017 to USD 1,483.6 million by 2022, at a Compound Annual Growth Rate (CAGR) of 15.9%.
Customer experience analytics aggregates customer interactions, transactions, feedback and, agent data to provide an end-to-end picture of the customer journey.
- Agency -.
Contact centers can leverage from contact center analytics by integrating and analyzing customer data from multiple channels and utilize generated insights to improve their contact center operations and find new opportunities to engage and serve their customers. Some of the major opportunities include automatically assigning a reason for all customer contacts based on speech, text, desktop and transaction analytics.
Access This Report @ goo.gl/wUXwQc
In the process of determining and verifying the market size for several segments and sub segments gathered through secondary research, extensive primary interviews were conducted with key people. Break-up of profile of primary participants is as follows:
- By Company: Tier 1 – 20%, Tier 2 –50%, and Tier 3 –30%
- By Designation: C-level – 35%, Director level – 48%, and Others – 17%
- By Region: North America – 44%, Europe – 24%, and APAC – 32%
Key Points From Table Of Content:
5 Market Overview and Industry Trends
5.1 Market Overview
5.1.2 Market Dynamics
22.214.171.124 Demand for Better Customer Experience Management Solutions
126.96.36.199 Proliferation of Cloud Computing
188.8.131.52 Growing Demand for Speech and Text Analytics
184.108.40.206 Increased Compliance Requirements
220.127.116.11 High Cost of Investment
18.104.22.168 Consumer Data Privacy Rules and Regulations
22.214.171.124 Social Media Analytics
126.96.36.199 Real-Time Monitoring and Analytics
188.8.131.52 Predictive Analytics
184.108.40.206 Lack of A Clear and Holistic Analytics Approach in Contact Centers
5.2 Industry Trends
5.2.1 Contact Center Analytics Use Cases
220.127.116.11 Use Case #1
18.104.22.168 Use Case #2
22.214.171.124 Use Case #3
126.96.36.199 Use Case #4
5.3 Contact Center Analytics, Key Performance Indicators
Download sample copy @ bit.ly/2tJx824
13 Company Profiles
(Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments, Key Relationships)*
13.1 Cisco Systems, Inc.
13.2 Genpact Limited
13.3 Verint Systems Inc.
13.4 8x8, Inc.
13.6 Oracle Corporation
13.7 Mitel Networks Corporation
13.8 SAP SE
13.9 Nice Ltd.
13.10 Enghouse Interactive
13.11 Five9, Inc.
13.13 Servion Global Solutions
Category: Market Research Publishers and RetailersCompany profile: RnRMarketResearch.com is an online database of market research reports offers in-depth analysis of over 5000 market segments. The library has syndicated reports by leading market research publishers across the globe and also offer customized market research reports for multiple industries.