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Interactive voice response (IVR) industry forecast 2017-2022 published by leading research firm

IT Market Research

This report studies the global Interactive Voice Response (IVR) market, analyzes and researches the Interactive Voice Response (IVR) development status and forecast in United States, EU, Japan, China, India and Southeast Asia.

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This report focuses on the top players in global market, like 
inContact Inc. 
Nuance Communications, Inc. 
Genesys Telecommunication Laboratories, Inc. 
8x8, Inc. 
AT&T Inc. 
Avaya Inc. 
Aspect Software Parent, Inc. 
24/7 Customer, Inc. 
Verizon Communications Inc. 
Five9, Inc. 
Cisco Systems, Inc. 
Convergys Corporation 
West Corporation 
IVR Lab 
Liveops, Inc. 
Ozonetel Communications Pvt. Ltd. 
Evolve Ip, LLC

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Market segment by Regions/Countries, this report covers 
United States 
Southeast Asia

Market segment by Type, Interactive Voice Response (IVR) can be split into 
Speech Based 
Touch-tone Based

Market segment by Application, Interactive Voice Response (IVR) can be split into 
Travel and Hospitality 
Pharma and Healthcare 

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Table of Contents-Key Points Covered

Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2022 
1 Industry Overview of Interactive Voice Response (IVR) 
1.1 Interactive Voice Response (IVR) Market Overview 
1.1.1 Interactive Voice Response (IVR) Product Scope 
1.1.2 Market Status and Outlook 
1.2 Global Interactive Voice Response (IVR) Market Size and Analysis by Regions 
1.2.1 United States 
1.2.2 EU 
1.2.3 Japan 
1.2.4 China 
1.2.5 India 
1.2.6 Southeast Asia 
1.3 Interactive Voice Response (IVR) Market by Type 
1.3.1 Speech Based 
1.3.2 Touch-tone Based 
1.4 Interactive Voice Response (IVR) Market by End Users/Application 
1.4.1 BFSI 
1.4.2 Travel and Hospitality 
1.4.3 Pharma and Healthcare 
1.4.4 Telecommunications 
1.4.5 Others

2 Global Interactive Voice Response (IVR) Competition Analysis by Players 
2.1 Interactive Voice Response (IVR) Market Size (Value) by Players (2016 and 2017) 
2.2 Competitive Status and Trend 
2.2.1 Market Concentration Rate 
2.2.2 Product/Service Differences 
2.2.3 New Entrants 
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles 
3.1 inContact Inc. 
3.1.1 Company Profile 
3.1.2 Main Business/Business Overview 
3.1.3 Products, Services and Solutions 
3.1.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017) 
3.1.5 Recent Developments 
3.2 Nuance Communications, Inc. 
3.2.1 Company Profile 
3.2.2 Main Business/Business Overview 
3.2.3 Products, Services and Solutions 
3.2.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017) 
3.2.5 Recent Developments 
3.3 Genesys Telecommunication Laboratories, Inc. 
3.3.1 Company Profile 
3.3.2 Main Business/Business Overview 
3.3.3 Products, Services and Solutions 
3.3.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017) 
3.3.5 Recent Developments 
3.4 8x8, Inc. 
3.4.1 Company Profile 
3.4.2 Main Business/Business Overview 
3.4.3 Products, Services and Solutions 
3.4.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017) 
3.4.5 Recent Developments 
3.5 AT&T Inc. 
3.5.1 Company Profile 
3.5.2 Main Business/Business Overview 
3.5.3 Products, Services and Solutions 
3.5.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017) 
3.5.5 Recent Developments 
3.6 Avaya Inc. 
3.6.1 Company Profile 
3.6.2 Main Business/Business Overview 
3.6.3 Products, Services and Solutions 
3.6.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017) 
3.6.5 Recent Developments 
3.7 Aspect Software Parent, Inc. 
3.7.1 Company Profile 
3.7.2 Main Business/Business Overview 
3.7.3 Products, Services and Solutions 
3.7.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017) 
3.7.5 Recent Developments 
3.8 24/7 Customer, Inc. 
3.8.1 Company Profile 
3.8.2 Main Business/Business Overview 
3.8.3 Products, Services and Solutions 
3.8.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017) 
3.8.5 Recent Developments 
3.9 Verizon Communications Inc. 
3.9.1 Company Profile 
3.9.2 Main Business/Business Overview 
3.9.3 Products, Services and Solutions 
3.9.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017) 
3.9.5 Recent Developments 
3.10 Five9, Inc. 
3.10.1 Company Profile 
3.10.2 Main Business/Business Overview 
3.10.3 Products, Services and Solutions 
3.10.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017) 
3.10.5 Recent Developments 
3.11 Cisco Systems, Inc. 
3.12 Convergys Corporation 
3.13 West Corporation 
3.14 IVR Lab 
3.15 NewVoiceMedia 
3.16 Liveops, Inc. 
3.17 Ozonetel Communications Pvt. Ltd. 
3.18 Evolve Ip, LLC


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