Get professional details on Contact Center Software Market Size
Seamless customer experience and automation of inbound and outbound processes are driving the contact center software market.
The contact center software market ecosystem comprises major vendors, such as Genesys Telecommunications Laboratories, Inc.(US), Cisco Systems (US), Avaya Inc. (US), Mitel Networks Corporation (Canada), Enghouse Interactive (US), SAP SE (Germany), Five9, Inc (US), Huawei Technologies Co., Ltd.
(China), Alcatel-Lucent Enterprise (France), Oracle Corporation (US), 8x8, Inc.(US), Unify Inc. (US), and Drishti Soft Solutions Pvt.
The retail and consumer goods vertical is expected to grow at the highest CAGR during the forecast period. The vertical is becoming more customers centric with its continuous focus on leveraging internet technology.
Organizations in the vertical have adopted a strategy of managing business operations globally and working locally on the development and pre-production sanction of products. Contact center software empowers organizations to reach customers and manage their queries through multiple touch points, such as voice, video, web, mobile, and social media.
Furthermore, contact center software provides an opportunity to organizations to cross-sell and upsell products and services to customers by facilitating effective communication through multiple channels.
List of Tables
Table 1 Contact Center Software Market Size, By Component, 2015–2022 (USD Million)
Table 2 Market Size, By Software, 2015–2022 (USD Million)
Table 3 IVR: Market Size, By Region, 2015–2022 (USD Million)
Table 4 Call Routing: Market Size, By Region, 2015–2022 (USD Million)
Table 5 ACD: Market Size, By Region, 2015–2022 (USD Million)
Table 6 CTI: Market Size, By Region, 2015–2022 (USD Million)
Table 7 Customer Collaboration: Market Size, By Region, 2015–2022 (USD Million)
Table 8 Dailer: Contact Center Software Market Size, By Region, 2015–2022 (USD Million)
Table 9 Preview Dialer: Market Size, By Region, 2015–2022 (USD Million)
Table 10 Progressive Dialer: Market Size, By Region, 2015–2022 (USD Million)
Table 11 Predictive Dialer: Market Size, By Region, 2015–2022 (USD Million)
Report on Contact Center Software Market by Solution at
The report will help the market leaders/new entrants in this market in the following ways:
- The report segments the contact center software market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the sub segments. The market numbers are further split across various industries and regions.
- The report helps the stakeholders to understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
- This report will help stakeholders in better understanding the competitors and gain more insights to better position their businesses. There is a separate section on the competitive landscape, including competitor ecosystem, and mergers and acquisitions. Besides, there are company profiles of 13 players offering services in this market. In that section, market internals has been provided which will help put them ahead of the competitors.
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