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New report: Global contact center market forecast to 2022

New report: Global contact center market forecast to 2022

HTF Market Intelligence released a new research report of 123 pages on title 'Global Contact Center Market by Manufacturers, Countries, Type and Application, Forecast to 2022’ with detailed analysis, forecast and strategies. The study covers key regions that includes North America, Europe and Asia-Pacific, South America, Middle East, Africa and important players such as Transcom, Atento, Arvato.

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A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).

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Scope of the Report:

This report focuses on the Contact Center in Global market, especially in North America, Europe and Asia-Pacific, South America, Middle East and Africa.

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This report categorizes the market based on manufacturers, regions, type and application.

Market Segment by Manufacturers, this report covers

    Teleperformance

    Convergys (Stream)

    Sykes Enterprises Inc.

    Transcom

    Atento

    Arvato

    West Corporation

    Acticall (Sitel)

    TeleTech Holdings Inc.

    Comdata Group

    Serco

    Concentrix

Market Segment by Regions, regional analysis covers

North America (USA, Canada and Mexico)

Europe (Germany, France, UK, Russia and Italy)

Asia-Pacific (China, Japan, Korea, India and Southeast Asia)

South America (Brazil, Argentina, Columbia.)

Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

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Market Segment by Type, covers


    Type 1

    Type 2

Market Segment by Applications, can be divided into

    Telecommunication

    Banking, Financial Services and Insurance (BFSI)

    Government and Public Sector

    Healthcare and Life Sciences

    Retail and Consumer Goods

    Others

There are 15 Chapters to deeply display the global Contact Center market.

Chapter 1, to describe Contact Center Introduction, product scope, market overview, market opportunities, market risk, market driving force;

Chapter 2, to analyze the top manufacturers of Contact Center, with sales, revenue, and price of Contact Center, in 2016 and 2017;

Chapter 3, to display the competitive situation among the top manufacturers, with sales, revenue and market share in 2016 and 2017;

Chapter 4, to show the global market by regions, with sales, revenue and market share of Contact Center, for each region, from 2012 to 2017;

Chapter 5, 6, 7, 8 and 9, to analyze the key regions, with sales, revenue and market share by key countries in these regions;

Chapter 10 and 11, to show the market by type and application, with sales market share and growth rate by type, application, from 2012 to 2017;

Chapter 12, Contact Center market forecast, by regions, type and application, with sales and revenue, from 2017 to 2022;

Chapter 13, 14 and 15, to describe Contact Center sales channel, distributors, traders, dealers, Research Findings and Conclusion, appendix and data source

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Table of Contents

1 Market Overview

    1.1 Contact Center Introduction

    1.2 Market Analysis by Type

        1.2.1 Type 1

        1.2.2 Type 2

    1.3 Market Analysis by Applications

        1.3.1 Telecommunication

        1.3.2 Banking, Financial Services and Insurance (BFSI)

        1.3.3 Government and Public Sector

        1.3.4 Healthcare and Life Sciences

        1.3.5 Retail and Consumer Goods

        1.3.6 Others

    1.4 Market Analysis by Regions

        1.4.1 North America (USA, Canada and Mexico)

            1.4.1.1 USA Market States and Outlook (2012-2022)

            1.4.1.2 Canada Market States and Outlook (2012-2022)

            1.4.1.3 Mexico Market States and Outlook (2012-2022)

        1.4.2 Europe (Germany, France, UK, Russia and Italy)

            1.4.2.1 Germany Market States and Outlook (2012-2022)

            1.4.2.2 France Market States and Outlook (2012-2022)

            1.4.2.3 UK Market States and Outlook (2012-2022)

            1.4.2.4 Russia Market States and Outlook (2012-2022)

            1.4.2.5 Italy Market States and Outlook (2012-2022)

        1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia)

            1.4.3.1 China Market States and Outlook (2012-2022)

            1.4.3.2 Japan Market States and Outlook (2012-2022)

            1.4.3.3 Korea Market States and Outlook (2012-2022)

            1.4.3.4 India Market States and Outlook (2012-2022)

            1.4.3.5 Southeast Asia Market States and Outlook (2012-2022)

        1.4.4 South America, Middle East and Africa

            1.4.4.1 Brazil Market States and Outlook (2012-2022)

            1.4.4.2 Egypt Market States and Outlook (2012-2022)

            1.4.4.3 Saudi Arabia Market States and Outlook (2012-2022)

            1.4.4.4 South Africa Market States and Outlook (2012-2022)

            1.4.4.5 Nigeria Market States and Outlook (2012-2022)

    1.5 Market Dynamics

        1.5.1 Market Opportunities

        1.5.2 Market Risk

        1.5.3 Market Driving Force

……………………….. Continued

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