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CRM market in China's growth rate with 16.54 %CAGR to 2019 scrutinized in new research

CRM market in China's growth rate with 16.54 %CAGR to 2019 scrutinized in new research

“CRM Market in China 2017 Industry Trends, Growth Rate with 16.54 %CAGR Analysis 2019 : Microsoft, Oracle, SAP

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CRM SWOT Analysis And Forecast 2019

About CRM 
A CRM is a software solution used to manage organizational interaction with the existing and prospective customers. CRM is defined as a management philosophy that aims to create, develop, and enhance customer relationships to maximize customer value, corporate profitability, and ultimately the shareholder's value.

CRM software supports organizations to maintain contact details of their existing or prospective customers, including details such as names, addresses, phone numbers, call records, and purchase history. CRM enables businesses to gain actionable insights using a back-end analytical engine.

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It also helps businesses to see new opportunities with predictive analytics, streamline the operations, and personalize customer service based on a customer's history and prior interactions.

TechNavio's analysts forecast the CRM market in China to grow at a CAGR of 16.54 percent over the period 2014-2019.

Covered in this Report 
This report covers the present scenario and the growth prospects of the CRM market in China for the period 2015-2019. To calculate the market size, the report considers revenue generated from the sales of CRM software.

The revenue considered encompasses the following:

  • Service and support 
    • Sales 
    • Marketing 
    • E-commerce

For the purpose of this report, enterprise are classified as follows based on the respective parameters: 
SMB: Enterprises having employee strength between 1 and 999 with an annual revenue generation of not more than US$1 billion. 
Large Business: Enterprises having employee strength of 1,000 and above, with an annual revenue generation of more than US$1 billion.

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Key Vendors 
• Microsoft 
• Oracle 
• SAP 
• Salesforce.com

Other Prominent Vendors 
• 800App CRM 
• Amdocs 
• Aplicor 
• AsiaInfo-Linkage 
• IBM 
• Kingdee International Software 
• NetSuite 
• Neusoft 
• Shanghai Bokesoft Information 
• SugarCRM 
• UFIDA 
• Zoho

Market Driver 
• Increased Adoption of On-demand CRM Software 
• For a full, detailed list, view our report

Market Challenge 
• Fragmented Implementations of CRM System 
• For a full, detailed list, view our report

Market Trend 
• Increased Demand for Marketing Automation 
• For a full, detailed list, view our report

Key Questions Answered in this Report 
• What will the market size be in 2019 and what will the growth rate be? 
• What are the key market trends? 
• What is driving this market? 
• What are the challenges to market growth? 
• Who are the key vendors in this market space? 
• What are the market opportunities and threats faced by the key vendors? 
• What are the strengths and weaknesses of the key vendors?

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Table Of Contents

  1. Executive Summary 
    02. List of Abbreviations 
    03. Scope of the Report 
    03.1 Market Overview 
    03.2 Product Offerings 
    04. Market Research Methodology 
        04.1 Market Research Process 
        04.2 Research Methodology 
    05. Introduction 
    06. China Overview 
    07. Market Description 
        07.1 Introduction to CRM 
        07.2 CRM Workflow 
        07.3 CRM Applications 
        07.4 Benefits of CRM 
    08. Market Landscape 
        08.1 Market Overview 
        08.2 Global CRM Market 
        08.3 CRM Market in APAC 
        08.4 CRM Market in China 
        08.5 Five Forces Analysis 
    09. Market Segmentation by Application 
        09.1 CRM Market by Application 2014 
        09.2 CRM Market by Application 2014-2019 
        09.3 CRM Service and Support Software Market in China 
        09.4 CRM Sales Software Market in China 
        09.5 CRM Marketing Software Market in China 
        09.6 CRM E-commerce Software Market in China 
    10. Market Segmentation by Deployment Model 
        10.1 CRM Market in China by Deployment Model 
        10.2 On-premise CRM Market in China 
        10.3 SaaS CRM Market in China 
    11. Buying Criteria 
    12. Market Growth Drivers 
    13. Drivers and their Impact 
    14. Market Challenges 
    15. Impact of Drivers and Challenges 
    16. Market Trends 
    17. Trends and their Impact 
    18. Vendor Landscape 
        18.1 Competitive Scenario 
        18.2 Market Share Analysis 2014 
        18.3 Other Prominent Vendors 
    19. Key Vendor Analysis 
        19.1 Microsoft 
          19.1.1 Key Facts 
          19.1.2 Business Overview 
          19.1.3 Business Segmentation by Revenue 2013 
          19.1.4 Business Segmentation by Revenue 2012 and 2013 
          19.1.5 Geographical Segmentation by Revenue 2013 
          19.1.6 Business Strategy 
          19.1.7 Recent Developments 
          19.1.8 SWOT Analysis 
        19.2 Oracle 
          19.2.1 Key Facts 
          19.2.2 Business Overview 
          19.2.3 Business Segmentation by Revenue 2013 
          19.2.4 Business Segmentation by Revenue 2012 and 2013 
          19.2.5 Geographical Segmentation by Revenue 2013 
          19.2.6 Business Strategy 
          19.2.7 Recent Developments 
          19.2.8 SWOT Analysis 
        19.3 Salesforce.com 
          19.3.1 Key Facts 
          19.3.2 Business Overview 
          19.3.3 Business Segmentation 
          19.3.4 Business Segmentation by Revenue 2013 and 2014 
          19.3.5 Geographical Segmentation by Revenue 2014 
          19.3.6 Business Strategy 
          19.3.7 Recent Developments 
          19.3.8 SWOT Analysis 
        19.4 SAP 
          19.4.1 Key Facts 
          19.4.2 Business Overview 
          19.4.3 Business Segmentation 
          19.4.4 Business Segmentation by Revenue 2013 
          19.4.5 Business Segmentation by Revenue 2012 and 2013 
          19.4.6 Geographical Segmentation by Revenue 2013 
          19.4.7 Business Strategy 
          19.4.8 Key Developments 
          19.4.9 SWOT Analysis 
    20. Other Reports in this Series

 Continued…….

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