One trend in the market is introduction of predictive analytics in FSM software.
MRC Announces the Publication of its Research Report – Global Field Service Management (FSM) Software Market 2017-2021
MRC recognizes the following companies as the key players in the global field service management (FSM) software market: Astea International, ClickSoftware, IFS, Oracle, and ServiceMax (GE Digital).
Other Prominent Vendors in the market are: Accruent, Comarch, CORESYSTEMS, FieldAware, Infor, Key2Act (formerly WennSoft), Microsoft, MSI Data, OverIT, Praxedo, Retriever Communications, ServicePower, and ServiceTrade.
After-sales service is critical for an enterprise to retain profitable maintenance contracts. A good after-sales service creates more cross-sell and up-sell opportunities by placing the organization in proximity with the customer on a regular basis.”
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According to the report, one driver in the market is various pricing strategies by vendors.
To thrive in the competitive market environment, the software vendors are adopting customer-centric pricing strategies enabled by technological advances. Several vendors in the global FSM software market are focusing on providing value-based pricing models depending on the needs of the customer and value perception.
The pricing of the software is based on the differentiating features of the software solution and the value-added features provided to the customers.
Further, the report states that one challenge in the market is high costs. The high cost of deploying on-premises FSM software is one of the major factors that challenge the growth of the global FSM software market.
The price of FSM software includes the cost of implementation, training, maintenance, software licensing, system design, and customization. Apart from software licensing, enterprises also need to invest in the proper implementation of the software and the training of the employees (to use the software application).
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
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