The customer self-service or CSS is a type of support which helps the end users and customers to use technology to access the information without the need of live customer service representative.
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The Global Customer Self-Service Software Market accounted for USD 4.13 billion in 2016 growing at a CAGR of 16.34% during the forecast period of 2017 to 2024. The upcoming market report contains data for historic year 2014, 2015, the base year of calculation is 2016 and the forecast period is 2017 to 2024.
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The global customer self-service software market is segmented on the basis of component into solutions and services. Solutions segment is further sub segmented into web self-service, mobile self-service, intelligent virtual assistants, social media and community self-service, e-mail management, IVR (interactive voice response) & ITR (interactive text response) and others.
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On the basis of deployment type, the global customer self-service software market is further segmented into cloud and on-premises.
On the basis of geography, global customer self-service software market report covers data points for 28 countries across multiple geographies
Major Market Drivers & Restraints:
- Growing Availability of Customer Service Touch Points
- Growing Productivity and Reduction of Operational Costs
- Growing Need of Companies to Gain Competitive Advantage
- Growing Deployment Of CSS Tools May Decrease The Companies Interaction With The Customers
Major Market Competitors:
Some of the major players of the global customer self-service software market are Microsoft Corporation, SAP SE, Verint Systems Inc., Recursive Labs, Inc., Inbenta Technologies Inc., HappyFox Inc., Freshworks Inc., eGain, Aspect Software, Inc., Aptean , ANSWERDASH Salesforce.com, inc., Oracle, Avaya Inc., Nuance Communications, Inc., BMC Software, Inc., Zendesk among others.
Some of the key research methodologies used by DBMR Research team is Vendor Positioning Grid, Technology Life Line Curve, Market Time Line Analysis, Market Overview and Guide, Company Positioning Grid, Company Market Share Analysis, Company Sales In Terms Of Hardware, Software, And Services Availed, Multivariate Modeling, Standards of Measurement, Top to Bottom Analysis and Vendor Share Analysis. To know more about of research skills drop an inquiry to speak to our industry experts.
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