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Global contact center market forecast 2018-2022 available in new report

IT Market Research

A contact center acts as a central point in an enterprise from where all contacts are managed. It plays a prominent role in the broad customer management strategies of an enterprise.

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Research analysts forecast the global contact center market to grow at a CAGR of 8.54 % during the period 2018-2022.

Covered in this report 
The report covers the present scenario and the growth prospects of the global contact center market for 2018-2022.

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To calculate the market size, the report considers the revenue generated from the sales of contact center solutions.

The market is divided into the following segments based on geography: 
• Americas

Research report, Global Contact Center Market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years.

The report also includes a discussion of the key vendors operating in this market. 

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Key vendors 
• Aspect 
• Cisco Systems 
• Genesys

Market driver 
• Rising adoption of cloud-based contact centers 
• For a full, detailed list, view our report 

Market challenge 
• Inability to achieve an ASA
• For a full, detailed list, view our report 

Market trend 
• Integration of chatbots for better turnaround times
• For a full, detailed list, view our report 

Key questions answered in this report 
• What will the market size be in 2022 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?

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