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25.2% CAGR for cloud-based contact center market detailed in new research report

IT Market Research

Main objective of Cloud-Based Contact Center Market report is to define, describe, and forecast the global cloud-based contact center market based on solutions, services, deployment models, organization sizes, applications, verticals, and regions. Report provides detailed information about major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing market growth.

Download Brochure of Cloud-Based Contact Center Market spread across 144 Pages, Profiling 13 Companies and Supported with 70 Tables and 38 Figures is now available at…mple?rname=207622 .

The cloud-based contact center market accounted for USD 5.73 Billion in 2016 and is projected to reach USD 20.93 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 25.2% during the forecast period. The growth in the requirement for cost-effective and easily scalable solutions is the major growth driver of the market.

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1 Attractive Opportunities in the Metal Nanoparticles Market

2 Metal Nanoparticles Market, By Metal

3 Metal Nanoparticles Market, By End-Use Industry

4 North America: Metal Nanoparticles Market, By Country

5 Metal Nanoparticles Market: Geographic Snapshot


1 Objectives of the Study

2 Market Definition

3 Market Scope

4 Regional Scope

5 Years Considered

6 Currency

7 Unit Considered

8 Stakeholders

In addition, Cloud-Based Contact Center Market report attempts to forecast the market size of the 5 main regions, namely, North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America.

It strategically profiles key market players and comprehensively analyzes their core competencies. Furthermore, it tracks & analyzes competitive developments, like joint ventures, mergers & acquisitions, new developments, & Research and Development (R&D) activities, in market.

Cloud-Based Contact Center Market with Forecast and Company Profiles at

Cloud-based contact center market has been segmented based on organization size into Small and Medium-sized Enterprises (SMEs) and large enterprises. Major benefit large enterprises receive with implementation of cloud transformation is that cloud services are maintained and supported by vendors themselves.

Moreover, firms could thereby engage their employees in more strategic business tasks.

Key Target Audience:

  • Raw material suppliers
  • Metal nanoparticle manufacturers
  • Metal nanoparticle suppliers and distributors
  • End users
  • Associations and industry bodies
  • R&D institutions and governments

North America is estimated to capture the largest market share in 2017, and the trend is expected to continue during the forecast period. Growth in adoption of cloud-based services in SMEs and large enterprises is expected to drive the revenue growth in this region.

On other hand, the cloud-based contact center market in Asia Pacific (APAC) is expected to witness an exponential growth and is projected to be one of the fastest-growing regions in the global cloud-based contact center market.

“Cloud-Based Contact Center Market by Solution (ACD, APO, Dialers, IVR, CTI, Reporting and Analytics, and Security), Service (Professional and Managed), Application, Deployment Model, Organization Size, Vertical, and Region - Global Forecast to 2022” report at .

The market is segmented on the basis of solution that includes Automatic Call Distribution (ACD), Agent Performance Optimization (APO), dialers, Interactive Voice Response (IVR), Computer Telephony Integration (CTI), reporting and analytics, security, others (issue tracking, omnichannel, and mobile care solution). The service segment includes professional service and managed service.

The deployment model segment includes public cloud, private cloud, and hybrid cloud.

The report is expected to help the market leaders/new entrants in the following ways:

  • The report segments the cloud-based contact center market comprehensively and provides the closest approximations of the revenue numbers for the overall market and sub segments across different industries and regions.
  • The report is expected to help stakeholders understand the pulse of the market and provide them with the information on the key market drivers, restraints, challenges, and opportunities.
  • The report is expected to help stakeholders better understand their competitors and gain more insights to enhance their position in the market. The competitive landscape section includes new product launches, partnerships, agreements and collaborations, mergers and acquisitions, and expansions related to the cloud-based contact center market.

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