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New report examines the Global interactive voice response system market forecast 2017-2021

IT Market Research

The report covers the present scenario and the growth prospects of the global IVR system market for 2017-2021.

About IVR System

Interactive voice response (IVR) is an automated telephony system that interacts with callers, collects information, and routes calls to the appropriate recipient. An IVR system (IVRS) receives a voice input and touch-tone keypad selection and provides responses by means of voice, fax, callback, and e-mail. 

Research analysts forecast the global IVR system market to grow at a CAGR of 12.63% during the period 2017-2021.
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Covered in this report 
To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.

The market is divided into the following segments based on geography: 
• Americas
• APAC
• EMEA

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Global IVR System Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years.

The report also includes a discussion of the key vendors operating in this market. 

Key vendors 
• Avaya
• Cisco Systems
• Convergys
• Genesys

Other prominent vendors 
• Altitude
• Aspect Software
• Diagenix 
• Exotel Techcom
• Enghouse Interactive
• inContact
• NEC
• Ozonetel
• Pronexus
• Unify
• Vocalcom
• Zendesk

Market driver 
• Exponential increase in contact center data.
• For a full, detailed list, view our report 

Market challenge 
• Technological challenge to IVR system.
• For a full, detailed list, view our report 

Market trend 
• Rise in use of multi-channel and multi-modal access.
• For a full, detailed list, view our report 

Key questions answered in this report 
• What will the market size be in 2021 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors? 

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