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New report: Contact center market to grow in value as demand soars for user engagement and monetization

IT Market Research

“Global Contact Center Market by Manufacturers, Countries, Type and Application, Forecast to 2023 Report “ Provides In-Depth Analysis Of Parent Market Trends, Macro-Economic Indicators And Governing Factors Along With Market Attractiveness As Per Segments.

Introduction:

A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing.

A contact center is generally part of an enterprise's overall customer relationship management (CRM).

Scope of the Global Contact Center Market Report

This report focuses on the Contact Center in Global market, especially in North America, Europe and Asia-Pacific, South America, Middle East and Africa.

This report categorizes the market based on manufacturers, regions, type and application.

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This report covers Analysis of Global Contact Center Market Segment by Manufacturers

Teleperformance 
Convergys (Stream) 
Sykes Enterprises Inc. 
Transcom 
Atento 
Arvato 
West Corporation 
Acticall (Sitel) 
TeleTech Holdings Inc. 
Comdata Group 
Serco 
Concentrix

Global Contact Center Market Segment by regional analysis covers 

North America (USA, Canada and Mexico) 
Europe (Germany, France, UK, Russia and Italy) 
Asia-Pacific (China, Japan, Korea, India and Southeast Asia) 
South America (Brazil, Argentina, Columbia.) 
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

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Global Contact Center Market Segment by Types

Global Contact Center Market Segment by Applications, can be divided into

Telecommunication 
Banking, Financial Services and Insurance (BFSI) 
Government and Public Sector 
Healthcare and Life Sciences 
Retail and Consumer Goods 
Others

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Some of the Points cover in Global Contact Center Market Research Report is:

Chapter 1: Describe Contact Center Industry

  • Introduction,
  • Product Scope,
  • Market Overview,
  • Market Opportunities,
  • Market Risk,
  • Market Driving Force

Chapter 2: To analyze the top manufacturers of Contact Center Industry in 2016 and 2017

  • Sales
  • Revenue and price

Chapter 3: Competitive analysis among the top manufacturers in 2016 and 2017

  • Sales
  • Revenue and market share

Chapter 4: Global Contact Center Market by regions from 2013 to 2018

  • Sales
  • Revenue and market share

Chapter 5, 6, 7 and 8: Global Contact Center Market by key countries in these regions

  • Sales
  • Revenue and market share

Chapter 9 and 10: Global Contact Center Market by type and application from 2013 to 2018

  • Sales
  • Revenue and market share
  • Growth rate

Chapter 11:Contact Center Industry Market forecast from 2018 to 2023

  • Regions
  • Type and application with sales and revenue

Chapter 12 and 13:Contact Center Industry

  • Sales channel
  • Distributors
  • Traders and dealers
  • Appendix
  • Data source

Major Points From Table of Content

1 Market Overview

2 Manufacturers Profiles

3 Global Contact Center Market Competition, by Manufacturer

4 Global Contact Center Market Analysis by Regions

5 North America Contact Center by Countries, Type, Application and Manufacturers

6 Europe Contact Center by Countries, Type, Application and Manufacturers

7 Asia-Pacific Contact Center by Countries, Type, Application and Manufacturers

8 South America Contact Center by Countries, Type, Application and Manufacturers

9 Middle East and Africa Contact Center by Countries, Type, Application and Manufacturers

10 Global Contact Center Market Segment by Type

11 Global Contact Center Market Segment by Application

12 Contact Center Market Forecast (2018-2023)

13 Sales Channel, Distributors, Traders and Dealers

14 Research Findings and Conclusion

15 Appendix

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