Interactive Voice Response Systems market is anticipated to grow at a steady rate and will post a CAGR of close to +13% during the forecast period.
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The research report, Interactive Voice Response Systems provides important information and statistics about the global Interactive Voice Response Systems market. The growth drivers, limitations, and future prospects of this market have been discussed in the report, along with the prevalent trends this market is offering.
It further guesstimates the volume and revenue growth of the global market. The study also evaluates the key competitors in the market and their shares, strategies, and products.
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To offer a clear understanding of the Global Interactive Voice Response Systems Market, the study thoroughly analyzes the competitive landscape.
Natural language processing (NLP) is one of the leading technology that has been gaining increased adoption in the past decade of the progression of the interactive voice response (IVR) industry. NLP technology is used to analyze spoken natural language, and the IVRs supporting NLP are able to generate natural language response.
This has helped in developing conversational systems. Using NLP technology, the IVR solutions have been designed to be smarter.
On the other hand, IVR analytics plays an essential role in fueling the market growth, as it helps the companies to achieve customer satisfaction by capturing, tracking, and evaluating the entire call experience. IVR analytics solutions address issues such as root cause of common drop-off points and misunderstood menus and prompts, as well as customer reticence in using IVR systems.
Once the issues are understood, an organization can make enhancements to its IVR solution, thereby making it easier for customers to use the self-service solution.
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Top Key Vendors:
Cisco Systems, Avaya, NEC, Enghouse Interactive, SAP, Aspect, West, Voxeo, Altitude Software, Genesys International, Vocalcom, Convergys, Genesys
The cloud-based IVR system segment accounted for the majority of market shares during 2016 and will continue to dominate the market for the next four years. One of the major factors responsible for the market segment’s growth is the extensive flexibility offered by cloud-based IVR system for the expansion of large organizations.
Also, it has been observed that cloud-based IVR system increases the potential opportunity for vendors to increase voice extensible markup language (VXML) platforms with the use of speech technology as it adds up the data in the data center.
The aspects that are anticipated to affect the growth of the market, may it be in an undesired or desired way, have been cleared out in the best possible manner. To give a lucid view about Interactive Voice Response Systems market, a competitive landscape has been put into view accompanied with the value chain analysis.
An evidence on new introduced and current research, development projects and funds for innovation has been delivered in the report.
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Table of Contents:
Global Interactive Voice Response Systems Market Research Report 2018
Chapter 1 Interactive Voice Response Systems Market Overview
Chapter 2 Global Economic Impact on Industry
Chapter 3 Global Market Competition by Manufacturers
Chapter 4 Global Production, Revenue (Value) by Region
Chapter 5 Global Supply (Production), Consumption, Export, Import by Regions
Chapter 6 Global Production, Revenue (Value), Price Trend by Type
Chapter 7 Global Market Analysis by Application
Chapter 8 Manufacturing Cost Analysis
Chapter 9 Industrial Chain, Sourcing Strategy and Downstream Buyers
Chapter 10 Marketing Strategy Analysis, Distributors/Traders
Chapter 11 Market Effect Factors Analysis
Chapter 12 Global Market Forecast
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